Senior Tech Support

United States·New Yorksenior

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Quick Summary

Key Responsibilities

Specialize in customer service and technical support Assist in managing day-to-day support tickets Manage laptop and computer imaging Assist in new software implementation Configure, install,

Requirements Summary

Bachelor’s Degree or equivalent experience Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365,

Technical Tools

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Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses. 

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.

POSITION OVERVIEW:

The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires maintaining detailed knowledge of all company supported software/applications, performing routine software upgrades, and ensuring that user needs are met efficiently and professionally. This role will require establishing Helpdesk goals, objectives and policies to deliver superior customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Specialize in customer service and technical support
Assist in managing day-to-day support tickets
Manage laptop and computer imaging
Assist in new software implementation
Configure, install, and troubleshoot network scanners and printers
Research various technical problems and provide solutions to end-users and departmental staff
Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance
Provide basic support for hardware, software, and network access as well as remote offices
Track records of all hardware and software inventory
Create and maintain SharePoint sites (internal & external)
Arrange service by software or hardware vendors to repair or replace defective products
Define and document MIS Helpdesk processes and policies
Manage and maintain system updates to conference rooms
Execute offboarding steps for all exit employees
Other duties as assigned

QUALIFICATIONS:

Bachelor’s Degree or equivalent experience
Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience
3-5 years of experience in Help Desk Support/Management
Demonstrated verbal and written communication skills
Demonstrated management and organizational skills
Ability to work both independently and on a team
Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP
Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls
A+ and/or MCSE certification preferred

Salary Range

$72,000—$74,000 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.

NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:

Generous employer subsidized health insurance
Medical, dental, and pharmacy plans
Vision and hearing benefits
Flexible spending accounts for healthcare and dependent care
Short term and long-term disability coverage
100% employer covered life insurance and supplemental life insurance coverage
Up to 25 vacation days
Floating Holidays and Summer Fridays
Parental leave - up to 20 paid weeks
Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
Tuition Reimbursement program
Continuing education and professional development
Public Service Loan Forgiveness (PSLF) eligible employer
College savings plan
Backup childcare
Gym membership discounts
A Calm.com membership for mindfulness and mental health support
Employee discounts through Plum Benefits and much more

Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.

The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.

For more information, visit our website at edc.nyc.