Adult English Language and Literacy Intake Advisor

United States·The BronxFull Timemid

OtherAdvisor

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Quick Summary

Key Responsibilities

Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting,

Technical Tools

OtherAdvisor

Overview
Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.

Instruction is offered in three, 10-week cycles and one, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interviews, monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.

We are looking for someone we can count on to:

Own:

Case management and regular communication with students
Outreach and relationship building with internal and external partners for program referrals

Teach:

Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
Job readiness skills to students
Basic digital literacy and online learning platforms to new students

Learn:

NYPL strategic priorities and initiatives
How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards

Improve:

Student retention and persistence in program participation resulting in higher measurable skill gain
Student registration and intake processes ensuring a positive patron experience

Some expectations for this role are that within:

1 month, this person will:

Recruit, assess, and place students
Regularly communicate with absent students to identify and eliminate barriers to program participation

3 months, this person will:

Receive or maintain certification in Best Plus and TABE administration
Enter data into program and Library databases (ASISTS and Google Drive)

6 months and beyond, this person will:

Coordinate localized information sessions
Coordinate with both external and internal partners to provide workshops to a diverse population
Analyze data and run reports that will influence future programming choices

Responsibilities:

Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
Test all students at the end of each cycle
Maintain paper record files for each student as per NYSED requirements
Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
Provide workshops on using technology, orientations to library services, etc.