Manager, Distribution and Delivery Operations - BookOps

United States·Long Island CityFull Timemid

OtherDelivery Operations Manager

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Quick Summary

Overview

Overview BookOps is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL). BookOps coordinates the selection, acquisition, cataloging,

Technical Tools

OtherDelivery Operations Manager

Overview

BookOps is the shared library services collaboration of New York Public Library (NYPL) and Brooklyn Public Library (BPL). BookOps coordinates the selection, acquisition, cataloging, processing, sorting and distribution of library materials for its member libraries.

The Manager of Distribution and Delivery Operations maintains a safe, efficient, and reliable delivery system for NYPL, BPL, and Columbia University locations. Key responsibilities include ensuring the timely movement of books and materials, developing strategies to optimize operational efficiencies, and maintaining adequate staffing levels. This role also involves designing, implementing, and adjusting daily route and truck assignments while organizing warehouse space and planning layouts to maximize storage capacity. This role will include direct supervision of distribution operations for the pickup and delivery of materials from ReCAP to NYPL and Columbia University Research Centers.

Some expectations for this role are that within:

1 month, this person will:

Periodically accompany MVOs to assess the effectiveness of current routes
Engage with direct reports to comprehend their strengths and weaknesses

3 months, this person will:

Implement route alterations in order to create new efficiencies
Contribute to overall team morale
Attend network meetings to become familiar with our colleagues at the branches

6 months and beyond, this person will:

Will incorporate special projects and assignments such as delivery to ReCAP and the movement of branch collections
Conduct branch visits to better understand their needs and gather information that can help us improve the service we provide

Responsibilities

Oversee nightly logistics, truck routing, and distribution efficiency, including the specialized ReCAP delivery service for NYPL and Columbia University
Train, mentor, supervise, and evaluate Motor Vehicle Operators—managing schedules, attendance, and professional growth to ensure high team performance
Ensure evening staff have necessary administrative assistance (e-time, Bridge courses) and essential equipment/supplies for seamless nightly operations
Performance Monitoring by conducting periodic route ride-a-longs and utilizing GPS tracking software to monitor driver performance, vehicle efficiency, and service quality
Enforce strict security protocols to safeguard library materials and manage emergency response procedures for fleet accidents or service disruptions
Oversee evening loading dock and warehouse operations, including discards consolidation and the strategic staging of outbound and special project shipments
Serve as the primary point of contact for distribution requests via ServiceNow while collaborating with BookOps leadership, branch staff, and ReCAP partners on special projects
Performs additional duties as required