PC/LAN Support Technician Level I

United States·New YorkFull Timemid

OtherSupport Technician

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Quick Summary

Overview

This is an on-site positionOverviewThe IT Service Delivery team provides technology support for over 13,000 devices across the 92+ New York Public Library locations.

Technical Tools

OtherSupport Technician

This is an on-site position

Overview
The IT Service Delivery team provides technology support for over 13,000 devices across the 92+ New York Public Library locations. The team’s main responsibilities are troubleshooting, installing and maintaining end-user technology, asset management of computer & peripheral technology, IT related project work, client engagement, and working with other IT teams to solve technology issues.

Performs IT related maintenance tasks, diagnose, troubleshooting, repairs, upgrades, projects, and more advanced installations of computer systems, and peripheral equipment throughout the library
Monitor, maintain and accurately document assigned service tickets and computer equipment inventory via NYPL Information Technology’s ticket management system
Escalate issues when appropriate to IT management

Responsibilities

Provide exceptional customer service to our end-users
Communicate effectively with all end-users in order to keep them updated on all pending issues
Fulfill all responsibilities as a member of the IT Service Delivery team including but not limited to providing technical support, installing new hardware/software, attending meetings, working on technology projects, following standard processes and procedures
Use sound judgment and time management skills to prioritize all assigned tasks
Occasionally perform installation or replacement of network equipment under the supervision of Technology Infrastructure staff
Performs related duties as required