Coffee Equipment Service Technician

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. 

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

• Drive to customer locations to troubleshoot and repair coffee equipment on site
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations
• Identify damage, mechanical defects, electrical failures, and water leaks
• Troubleshoot and repair damage or defects
• Maintain a log of all found issues
• Maintain part inventory levels in company-provided service vehicle
• Serve as the face of the company by providing a positive, professional demeanor and image
• May perform other duties as assigned
• Adhere to any and all safety protocols to include but not limited to vehicle monitoring programs.
• Observe and abide by all company policies

• Reliable, accountable, and professional demeanor under high pressure situations.
• Proficiency with tools, machinery, electricity, and plumbing required
• Ability to reach schematics is preferred
• Previous coffee industry/mechanical experience preferred
• Strong attention to detail, problem-solving abilities, and communication skills
• Desire to share knowledge and ability to teach others
• Carry and transport up to 60 lbs repetitively, participate in physical activity moving equipment around and working in tight spaces, sit or stand for extended periods
• Successful working independently with little supervision and effectively collaborate with our team
• Basic computer software experience (Outlook, Word, Excel, etc.).
• Availability to occasionally work weekends and work on call hours
• Availability to occasionally work longer than the standard eight hour shift
• Must have a valid and current driver’s license issued within the United States, no major violations in the past 3 years, and be able to drive a company vehicle.
• Must be able to read, write & understand/speak English

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks -  Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.