Developer Support Associate (New Grad)

This role is based in Chicago. We are looking for local candidates who are excited to work on a hybrid schedule. There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.

As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta.

The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.

• →Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
• →Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
• →Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
• →Collaborate with other departments in the company to achieve customer satisfaction.

• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
• Customer-obsessed attitude — a customer advocate, always going the extra mile.
• Team player with solid cross-team communication skills.
• Technical Domain Focus: Knowledge of software development fundamentals and common architectures.
• Knowledge of HTTP, encryption, basic security concepts.
• Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
• Some proficiency in at least one programming language, ideally JavaScript.
• There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
• Graduating between December 2025 - August 2026 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.

LI-Hybrid

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• Supporting Your Well-Being 
• Driving Social Impact 
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.