Sr Deal Operations Support

• →Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. 
• →Ensures deals are structured and processed efficiently and align to company policies. 
• →Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations). 
• →Responsible for drafting, modifying and finalizing contracts, including new and add-on business within the recommended threshold
• →Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system. 
• →Support sales enablement group. 
• →Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

• →Act as a Sales-facing subject matter expert on deal processes and policies
• →Ensure all non-standard commercial terms are reviewed, approved, and properly documented in Salesforce
• →Partner with regional leadership to prioritize and organize projects and deals for month-, quarter-, and year-end
• →Communicate effectively with various audiences ranging from Deal Strategists, Sales, to other internal business stakeholders
• →Manage ad hoc operations and systems focused projects
• →Proactively identify and share regional data, patterns, or learnings with internal DSO leadership
• →Implement and manage CRM tools and systems to ensure data accuracy and accessibility
• →Develop and optimize sales processes to improve efficiency and effectiveness across the sales organization
• →Collaborate with legal, finance, and sales teams to resolve contract-related issues and accelerate deal closures
• →Provide strategic pricing and contract structuring guidance to the sales team
• →Review and approve sales contracts, ensuring compliance with company policies and pricing guidelines
• →Oversee the Deal Operations team in a player/coach capacity

• Working knowledge of SaaS subscription models, pricing, and revenue recognition
• Experience working cross-functionally with Sales, Finance, Legal in executing contracts
• Experience working with Enterprise customers and contracts
• Intermediate to advanced knowledge of Excel (e.g. Pivot Tables, vlookups, ability to create ad-hoc models and analysis, etc.) 
• Data-driven and numerically strong; strong research, analytical, and problem-solving abilities; able to get creative and figure things out 
• Experience in Salesforce and quoting applications is required; additional sales productivity tools preferred
• Strong experience with Salesforce.com, CPQ and other sales related systems including data enrichment tools
• Possess a “do whatever it takes” attitude to affect change within the organization; comfortable sharing new ideas, building new things, and challenging the status quo
• Able to balance being detail-oriented with seeing the big picture
• Able to work extended schedules during the month and quarter end cycles

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