Staff Security Analyst, Customer Assurance

• →Serve as the critical bridge between Okta’s customers and internal Engineering/Product Security teams. You must be able to unpack complex customer security concerns, hold in-depth technical discussions with internal engineering to align on solutions, and translate Okta’s security architecture back to the customer to resolve high-stakes inquiries.
• →Take end-to-end ownership of highly technical security questionnaires and due-diligence requests, Partner seamlessly with internal subject matter experts—including our specialized Federal/FedRAMP teams—to ensure accurate, timely, and high-quality responses for highly regulated customers.
• →Drive technological changes within Customer Assurance by identifying and implementing AI and automation strategies to streamline workflows, scale global efforts, and reduce response times.
• →Train and empower regional Go-To-Market and Sales teams on standard engagement protocols, ensuring they can leverage Customer Assurance resources smoothly to accelerate deals.
• →Collaborate with the Security Trust & Culture team and Regional CSOs to develop, publish, and maintain forward-facing security collateral, FAQs, and field communications.
• →Work within a global team, participating or leading global handoffs between American timezones and European or Asian, when required for large security or industry events. 

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience  in technology or information security fields
• Minimum 3 years information security, project management, or related experience
• A strong, fundamental understanding of core Security principles, architectures, and operations.
• Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards 
• Strong oral, written, and presentation skills
• Strong written and verbal communication skills, with a proven ability to distill complex technical concepts into clear, concise responses for both technical customers and internal executive stakeholders.
  
  

• Okta Certified Professional/Administrator
• Certificate of Cloud Security Knowledge (CCSK) and/or Certificate of Cloud Auditing Knowledge (CCAK)
• Certified Information Security Auditor (CISA)
• Experience with generative AI tools or process automation platforms is a strong plus.
• Familiarity with Federal or highly regulated compliance frameworks (e.g., FedRAMP, StateRAMP, NIST 800-53, or DoD IL4/IL5)

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