Principal AI Engineer, Chatbot Development

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

• PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
• Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
• Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
• Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
• Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
• Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.