Specialist, Customer Due Diligence Operations

Türkiye·Istanbulmid

OperationsCustomer Operations Specialist

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Quick Summary

Overview

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet,

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OperationsCustomer Operations Specialist

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Role

~1 min read

The KYC Analyst is primarily responsible for conducting comprehensive due diligence reviews of individual customer onboarding cases, ensuring the consistent application of KYC principles in line with the Company's AML policies, procedures, and customer risk assessment framework. In addition to their core KYC duties, the Analyst will be required to support the KYB function on an as-needed basis, conducting due diligence reviews of corporate onboarding cases in accordance with the same standards.

Responsibilities

~2 min read

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Conducting end-to-end reviews of incoming individual and corporate onboarding applications, ensuring all KYC and KYB requirements are met in accordance with the Company's policies and applicable regulatory obligations.
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Reviewing KYC documentation obtained from individual customers and verifying its authenticity utilising our validation tools and reputable external sources.
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Reviewing corporate documentation — including certificates of incorporation, articles of association, director and shareholder registers, and equivalent corporate records — to verify the legal status, structure, and ownership of business entities.
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Identifying and verifying Ultimate Beneficial Owners (UBOs) and individuals with significant control or decision-making authority, ensuring all relevant parties are identified in line with applicable AML regulations and internal policy.
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Assessing complex corporate ownership structures, including multi-layered or cross-jurisdictional entities, to establish full transparency of ownership and control.
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Evaluating the business activity, source of funds, and source of wealth of applying entities to determine the appropriate level of due diligence required.
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Requesting appropriate CDD/EDD documentation from both individual and corporate customers to ensure the onboarding process is completed in line with the Company's AML policies and procedures.
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Following up on pending CDD/EDD requests, ensuring all client communication is issued within the relevant SLAs.
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Investigating possible matches generated by the Company's screening application against PEP databases and adverse media sources for both individual customers and corporate entities — including associated directors, UBOs, and other relevant parties — and ensuring appropriate action is taken.
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Assessing customer and entity risk profiles and escalating higher-risk cases in line with the Company's risk appetite and internal escalation procedures.
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Providing timely and accurate information to management in respect of AML, CDD, and KYB issues arising from onboarding cases.
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Maintaining delivery of a high-quality service level to customers and internal departments, ensuring all queries are handled professionally and escalated where appropriate.
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Supporting the ongoing enhancement of the Company's CDD and KYB functions, and contributing to the development and maintenance of up-to-date policies and procedures.
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Managing specific projects and ad hoc responsibilities as they arise from time to time.

Completion of tertiary higher education such as Higher Diploma, Degree and onwards.
You have two or more years’ experience in AML and CDD/EDD review or in a KYC work domain,
You are a ‘team player’ who can work well within the function to deliver a quality service.
You are excellent communication and writing skills, and are attentive to details.
Excellent command of spoken and written English is required.

What We Offer

~1 min read

✓Competitive total compensation package

✓L&D programs and Education subsidy for employees' growth and development

✓Various team building programs and company events

✓Wellness and meal allowances

✓Comprehensive healthcare schemes for employees and dependants

✓More that we love to tell you along the process!

Location & Eligibility

Where is the job

Istanbul, Türkiye

On-site at the office

Who can apply

Listing Details

Posted: May 12, 2026
First seen: May 12, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: May 12, 2026

Signal breakdown

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Apply for this position

Okx

greenhouse

OKX is a global cryptocurrency exchange and Web3 technology company, offering trading, wallet services, and access to decentralized finance. Founded in 2017, it serves millions of users in over 100 countries.

Employees

5k+

Founded

2017

Domain

Jobs

External application · ~5 min on Okx's site

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