Accounts Receivable Support

Job Summary:

Founded in 1981, Old Dominion Group, Inc. is a leading specialty contractor serving a wide range of commercial and industrial clients throughout the United States.

The Accounts Receivable Assistant will support the Accounts Receivable Specialist in the timely collection of outstanding invoices and retainage balances. This role is responsible for assisting with account reconciliations, maintaining accurate customer records, monitoring aging reports, following up on outstanding payments, and providing administrative support to ensure efficient accounts receivable operations. The ideal candidate will be detail-oriented, organized, and capable of working effectively in a fast-paced environment while maintaining positive relationships with customers and internal stakeholders.

Major Duties and Responsibilities:

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position’s role within the business unit. 

• Maintain and update a directory of customers, accounts payable point of contacts, and other important account information.
• Review Accounts Receivable report daily to identify outstanding invoices.
• Develop and improve relationships with customers by initiating frequent/ongoing communication by phone and email to achieve prompt payment of invoices and maintain positive cash flow in support of the company’s growth.
• Escalate overdue notifications to the A/R Specialist who will follow up with the customer and initiate legal action as appropriate.
• Research and problem solve customer payment discrepancies.
• Provide customers with information needed to pay invoices and advise them of necessary payment actions.
• Maintain invoice log including, payment status, actions taken to ensure prompt payment (e.g., customer communications), project information, assigned PM, and other relevant information.
• Follow specific tasks and timeframes outlined in the company’s collection procedure.
• Deposit check payments, post paper checks, ACH and credit card payments.
• Perform monthly retention clearing once released, adjust small balances off, and “wash” credits/invoices as necessary.
• Verify ACH and customer payments match with month end bank reconciliation.
• Verify and complete customer lien waiver requests for release of funds.
• Provide assistance answering incoming phone calls as needed.
• Provide effective administrative support to project and accounting teams as needed.

Minimum Qualifications:

• High School diploma or equivalent required; or a combination of equivalent training, education, and relevant work experience.
• At least 2 years of billing experience (preferred within the construction industry).
• At least 3 years of related administrative or clerical experience; or
• Any similar combination of education and experience as listed above.
• Working knowledge of basic accounting principles
• Strong mathematical and analytical skills
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Reliable and punctual with a strong work ethic.
• Must have reliable transportation and the ability to work extended hours as needed.
• Ability to multi-task, meet deadlines, and manage time and priorities effectively in a fast-paced construction environment.
• Strong organizational skills with high attention to detail.
• Ability to think critically, problem-solve, and work independently with minimal supervision.
• Demonstrated customer service skills and professional demeanor.
• Effective team player with a positive, solution-oriented attitude.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, etc.) and comfortable using digital reporting tools.
• Ability to interact professionally and constructively with employees at all levels, supervisors, vendors, subcontractors, and other stakeholders.

Physical Requirements include but are not limited to the following:

• Prolonged periods sitting at a desk and working on a computer.
• Able to walk, sit, stand, bend, kneel, stretch, squat and climb.
• Able to see, talk and hear in person, via phone and/or through online/video.
• Able to use hands and fingers in a manner that allows for use of a keyboard and phone.
• Able to lift & carry items up to 15 lbs.

Note: Offers will be made based on candidates' qualifications relevant to the position.

Equal Employment Opportunity (EEO) Statement

ODG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.