Account Director

As Account Director, you are the primary point of contact for a major FMCG client and the operational and commercial lead for the account. You set the standard for client service, hold the team to high creative and strategic expectations, and take accountability for delivery, financial performance, and growth. You bring clarity when things get complex, escalate and resolve when processes break down, and develop the people around you.

• →Lead day-to-day client relationships, building trusted partnerships with senior stakeholders and proactively managing expectations across all active workstreams.
• →Be accountable for the financial health of the account, including gross profit, margin management, accurate forecasting, timely MI reporting to the Group Account Director, and resolution of late payments.
• →Run the weekly account and project management WIP, overseeing project run rates, job ownership, and client satisfaction across the studio.
• →Line manage a team of 5 people, supporting day-to-day performance, professional development, and wellbeing.
• →Be accountable for delivery against account growth targets, identifying and developing opportunities within existing client relationships.
• →Challenge and inspire the team to produce the strongest possible creative and strategic output, raising quality across all deliverables.
• →Act as the escalation point when client or internal SLAs or processes are not met - document issues, recommend improvements, and work with department leads to resolve them.
• →Negotiate with the client on the team's behalf, finding outcomes that protect both output quality and team capacity.
• →Drive the successful adoption of AI tools across the account in-market, in line with OLIVER's AI strategy.
• →Maintain a thorough understanding of OLIVER's full service and product offering, and apply that knowledge to benefit the client and the account.

• A track record of building strong, enduring client relationships - ideally within an embedded or in-house agency model.
• Experience integrating with a client-side team while maintaining a high standard of agency service.
• The ability to influence and advise senior client stakeholders with confidence and credibility.

• Experience managing account-level budgets, including cost forecasting, gross profit reporting, and margin management.
• A track record of delivering commercial growth across existing and new business.
• Confidence presenting financial performance to senior internal and client stakeholders.

• Demonstrated experience line managing and developing team members, with a genuine commitment to inclusive people leadership.
• The ability to challenge teams creatively and strategically - holding high standards while maintaining a supportive environment.

• Clear, persuasive communication skills across writing, conversation, and formal presentations.
• Strong stakeholder management and negotiation skills, with the confidence to advocate for the team when needed.
• Proficiency in English & Spanish is required as we are a global business.

• Experience working across creative, digital, POS, and social channels.
• Familiarity with large retail or FMCG brands, and an understanding of the demands and pace these accounts bring.
• Proficiency with Microsoft Office and project management tools.

• Advanced use of Gen AI tools to enhance account workflows, client deliverables, and team output.
• Experience driving AI adoption across a team or account, including setting quality standards and expectations.
• An agentic approach to complex, multi-stakeholder challenges — able to break problems down systematically and lead others through them.
• A clear understanding of AI's capabilities and limitations, with consistent human oversight applied to AI-assisted outputs.

Req ID: 18394
#LI-AB1#LI-senior#LI-Onsite