Agency Success Manager

Retention of both agencies and their managed brands.

ROI growth across the portfolio.

Measurable performance improvement following portfolio reviews and audits.

Increased feature adoption and platform utilization across managed brands.

Strong, trusted relationships with agency leadership and clear internal ownership.

Experience in account  management, customer success, or partnerships — ideally with agencies or in SaaS, martech, or ecommerce.

A strategic, consultative approach: you can read performance data, spot gaps, and turn them into structured, actionable plans.

Comfort managing complex, multi-brand relationships and multiple stakeholders at once.

Working knowledge of email/SMS marketing, deliverability, automation, and campaign optimization (or the ability to ramp quickly).

Excellent communication and presentation skills — confident leading reviews with senior decision-makers.

Strong coordination skills: you can rally internal teams and drive issues to resolution.

A retention- and ROI-focused mindset, with a track record of growing and retaining accounts.

Willingness and ability to travel for business purposes — meeting agency partners and attending industry events (occasional travel).

Gross salary starting from 3000 EUR/month based on experience, with quarterly salary reviews

Private health insurance

Career growth opportunities

Workstation budget

Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights, etc.

Attractive workations and team-led team-building events

A high-impact, high-ownership role in a growing, profitable company trusted by 150,000+ brands.

The chance to shape a newly created function and define how we partner with agencies.

A collaborative, human-first culture within our Customer Experience team.

Room to build and grow — professional development, learning resources, and clear career paths.

Competitive compensation and benefits.