Customer Support Specialist

Working at Omnisend is... kind of boring. Not the soul-crushing kind, more like smart people doing great work without chaos or drama.
That’s because we focus on what matters. No pointless meetings, micromanagement, or unnecessary bureaucracy getting in the way. And when we're not sure what the next move should be, we test it — we're data-driven, and insights beat gut feelings every time.
Same goes for how we treat each other. Feedback here is honest, because people actually listen, and there's no room for egos or hand-holding. Everyone's an experienced professional who moves fast and adapts easily.
All of this matters, because Omnisend is customer-funded and customer-driven, so our work stays rooted in solving real problems for ecommerce brands. Results > promises.
And when the work's done, we know how to enjoy it — the grown-up kind. Workations, team gatherings, the occasional party. Nothing forced, no awkward icebreakers. We genuinely like being around each other.

 

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

 

Great marketing doesn’t need to be expensive—our customers prove that every day.

Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.

Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.

Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.

Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.

Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.

Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.

Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.

We are currently looking for a colleague who can start work from 7AM–9PM EET time and be available to cover weekend shifts. You will work 9-hour shifts, 1-hour break.

Fluency in English, both written and spoken.

Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).

Strong ownership mindset—you take responsibility, follow through, and deliver results.

Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure.

Excellent communication skills—clear, empathetic, and professional in all interactions.

Problem-solving ability with attention to detail and a proactive approach.

Flexibility to adapt to changing situations, schedules, and customer needs.

A long-term mindset—you’re looking for a stable role where you can grow with us.