Partner Engagement Manager, U.S. Army Reserve Command

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most.

Required: Top Secret clearance with eligibility for SCI

In person in Fort Jackson, SC

As a Partner Engagement Manger you will,

• Own the entire customer relationship, from users up to Generals.

• Rapidly expand product usage until ~100% of workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.

• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.

• Instill the Onebrief brand image.

• Enable our expansion to Allies and Partners.

• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.

• Use your observations of our users to recommend product improvements.

• Provide face-to-face and remote customer support.

• Develop an understanding of customer social dynamics in order to support renewals and future sales.

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

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  Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

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  Advanced military education: Command and Staff, Advanced Military Studies.

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  Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

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  Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

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  Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

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  Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

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  Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

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  Most importantly, you are a true Onebriefer:

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    You are obsessed with creating value for real users

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    You are ambitious, scrappy, and a creative problem-solver

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    You learn quickly, work iteratively, and naturally seek collaboration

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    You approach your work with integrity, intellectual honesty, and a low ego

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    You communicate frankly, clearly, and succinctly

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    You thrive as a self-starter, embracing autonomy and ambiguity

Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.