Ooma
Ooma5h ago
New
USD 104500-135000/yr

Senior Support Engineer Tier 4

United StatesUnited States·Sunnyvalesenior
Customer SupportSupport Engineer
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Quick Summary

Key Responsibilities

Debug and resolve complex field issues, driving them through to timely resolution Perform hands-on, day-to-day troubleshooting across voice, fax, fire alarm signaling,

Requirements Summary

8+ years of experience working with VoIP, modems, alarm systems, and related technologies Strong expertise in VoIP protocols and advanced diagnostics, including SIP traces, PCAP analysis,

Technical Tools
Customer SupportSupport Engineer

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role

~2 min read

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. 

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
    • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) 
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time off, Sick Time, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel Assistance Services and Identity Theft 
  • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

 

The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
California Pay Range
$104,500$135,000 USD

Location & Eligibility

Where is the job
Sunnyvale, United States
On-site at the office
Who can apply
US

Listing Details

Posted
May 18, 2026
First seen
May 18, 2026
Last seen
May 19, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
79%
Scored at
May 18, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
Ooma
Ooma
greenhouse

Ooma, Inc. is an American publicly traded telecommunications company that offers communications services including Voice over IP (VoIP) calling for business, home, and mobile users.

Employees
750
Founded
2004
Domain
ooma.com
View company profile
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OomaSenior Support Engineer Tier 4USD 104500-135000