Implementation Manager

Who We Are

OpenEye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that strengthen security and improve operations. See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

OpenEye is seeking an Implementation Manager to join our growing team.  

Are you an adept project manager who thrives guiding customers through complex technical deployments? We are looking for a strategic coordinator to seamlessly manage multi-site hardware and software implementations and drive rapid time-to-value. If this sounds like you, apply today!

Job Summary

As the Implementation Manager, you are the primary driver of customer value realization. You will serve as a trusted guide responsible for leading clients through their onboarding journey. Your scope is critical and varied, covering everything from pre-sale proof of concepts (POCs) to initial deployment, as well as managing strategic expansions and integrations for our established customer base. Your work ensures every project is delivered on time, within scope, and dedicated entirely to achieving business outcomes.

Role and Responsibilities

• End-to-End Project Management: Own and manage the end-to-end lifecycle for all implementation projects, including initial deployments for new customers and strategic projects (e.g., site expansions, platform integrations) for existing clients.
• Complex Deployments: Develop, maintain, and execute detailed project plans for large-scale, multi-site deployments, coordinating with customers, partners, and internal teams to ensure projects remain on schedule and within budget.
• Strategic Scoping: Partner with Sales and Customer Success teams to scope new projects, providing implementation expertise during the pre-sales cycle for prospects and during the expansion or renewal cycle for existing customers.
• Customer Enablement: Define project-specific use cases and success criteria upfront, and lead structured training, system configuration, and enablement sessions to ensure rapid time-to-value.
• Stakeholder Management: Serve as the primary point of contact during all project phases, expertly managing communications and expectations across a diverse set of stakeholders, from on-site technicians to executive sponsors.
• Process Optimization: Continuously refine and document our implementation methodology, SOPs, and best practices to create a scalable, repeatable, and world-class delivery experience.
• Perform all other duties/responsibilities as necessary or assigned.

Qualifications

• 3-5+ years of experience in implementation, professional services, or technical project management, preferably in a B2B SaaS or technology environment.
• Bachelor’s degree strongly preferred. 2+ years of additional related experience can be considered in lieu of a degree.
• Demonstrated mastery of project management principles, with experience managing multiple complex, long-term projects simultaneously.
• Excellent communication, presentation, and training skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Experience managing deployments involving both hardware and software components.
• A relentless focus on driving Time-to-Value (TTV) for every project.
• Ability to travel up to 25% of the time to serve as the on-site lead for high-priority project kick-offs, site walks, deployment milestones, or vital stakeholder meetings as needed.

Preferred Qualifications

• Project Management certification (e.g., PMP, PRINCE2).
• Experience in the physical security or video surveillance industry with an understanding of IP video, networking concepts, access control and security surveillance technologies.
• Experience working within a channel sale or partner-driven (B2B2B) GTM model preferred.
• Familiarity with project management software (e.g., Monday.com, Asana, Smartsheet, Jira) and CRM/CS platforms (e.g., Salesforce).

Who You Are

• An Organizer Extraordinaire: You love bringing order to chaos. You live by your project plans, checklists, and timelines.
• A Confident Guide: You are comfortable leading and directing customers and internal teams, setting clear expectations and holding stakeholders accountable to ensure project success.
• HEROIC in Execution: You provide Heroic service by being a calm, confident guide through complex deployments and champion Ease by meticulously planning projects for a frictionless start. You take Responsibility for project outcomes, see each implementation as an Opportunity to perfect your craft, operate with Integrity and transparency, and are dedicated to the Continual improvement of our onboarding playbooks.
• Proactive & Patient: You can anticipate roadblocks before they become emergencies, yet remain patient and empathetic when guiding customers through a complex process.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we've been committed to creating easytouse, comprehensive video management systems backed by our signature Heroic Customer Service® and support.

Our onpremise and cloud products protect schools, hospitals, banks, retail stores, and other facilities worldwide, delivered through our trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.

Learn more at www.openeye.net.

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Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.