Certified Recovery Specialist

United Statesmid

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Quick Summary

Requirements Summary

Must either live or work in Pennsylvania. A minimum of 18 months of recovery in a continuous manner of personal, lived experience. Minimum high school diploma/GED.

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Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

What We Offer

~1 min read

✓Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans

✓Reach patients by SMS and phone to assess needs, clarify barriers, and keep cases moving — building rapport through consistency, but maintaining efficiency and ease for the patient

✓Research targeted resources for each patient based on their specific situation, like insurance status, location, income, and the actual barrier they’re facing

✓Follow cases through to confirmed resolution

✓Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues

✓Prioritize effectively across multiple channels: switching between calls, messages, meetings, texts, and Slack to deliver patient-centered care

✓Interact and problem-solve with multi-disciplinary teams such as Enrollment Coordinators, Financial Counselors, Clinicians and Tech team to ensure a safe and excellent patient experience

✓Resolve issues related to prescriptions and insurance/pharmacy authorizations

✓Follow Ophelia's policies and maintain all confidentiality, compliance, and ethical standards

✓Work autonomously and as part of a team within established procedures and practices

✓Consistently practice our cultural values: champion our patients, communicate with kindness, learn and share freely, and get results

An attention to detail, and a commitment to high quality documentation to deliver a seamless patient journey through care navigation
An ability to move patients along a care continuum, from identifying a barrier to full issue resolution; with steps clearly and concisely documented and communicated along the way
Experience delivering outstanding patient experience or customer support, ideally at a telehealth or direct to patient healthcare company
Experience de-escalating highly emotional conversations and communicating with empathy and respect to vulnerable patient populations
A collaborative mindset and ability to build rapport in a remote first work environment
High integrity, honesty, ability to build trust and maintain a strong sense of accountability
A bias for action and getting things done: proactively taking on work without prompting, swiftly implement solutions, and achieving results efficiently and effectively
Experience solving problems that do not have clear or obvious solutions
Required: Meets criteria for CRS as outlined below, or has CRS certification already

Requirements

~2 min read

Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
10 company holidays
Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Ophelia Compensation Overview

We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range

$45,000—$48,000 USD

Interested in learning more about Ophelia and this role? Apply to work with us!