Client Support Specialist - Poland (German Bilingual)

PolandRemotefull-timemid

Customer SupportClient Support Specialist

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Quick Summary

Key Responsibilities

Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions.

Technical Tools

Customer SupportClient Support Specialist

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Do you love solving problems and helping people? We're looking for a Client Support Specialist (German Bilingual) to join our team and help propel Optro to be the category-defining global platform for connected risk. In this role, you'll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform.

Responsibilities

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A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly

Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications

Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers

Bachelor's degree or commensurate combination of education and experience

Nice to Have

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Accounting & Audit knowledge is a plus
Familiarity with helpdesk ticketing system; Zendesk experience a plus
C1 or Advanced French language proficiency as well.

What We Offer

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✓Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!

✓Monthly work from home allowance - varies by location

✓Benefits depend on location but include statutory coverage

✓Competitive compensation & bonus program

✓Annual leave and holidays

✓Employee resource groups

✓Opportunities for team and company-wide get-togethers!

Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.