Practice Leader

The Practice Leader is responsible for leading daily practice operations, partnering closely with surgeons, the Regional Director of Operations, and support teams to drive practice growth, operational excellence, financial performance, and team engagement. This role is accountable for developing a high-performing practice culture while supporting referral relationships, patient experience, and long-term business success.

• Foster strong, collaborative relationships with surgeons, team members, and support services by proactively addressing practice needs, resolving concerns, and responding to feedback.
• Lead by example through Servant Leadership principles, promoting a positive, accountable, and team-oriented culture.
• Build and maintain strong working relationships with surgeons, including organizing and leading monthly meetings to review practice performance and address concerns.
• Exhibit outstanding customer service for patients and referring providers.
• Assist surgeons in the timely and successful resolution of patient needs, concerns, and questions.

• Demonstrate strong business acumen and lead the practice in achieving operational levels that optimize productivity, efficiency, and profitability.
• Maintain full ownership of the practice’s Profit & Loss (P&L) statement and accountability for overall practice performance.
• Develop and manage the practice schedule while effectively controlling labor costs.
• Ensure bank deposits are protected and completed timely in accordance with established guidelines and protocols.
• Complete or oversee end-of-day balancing processes.
• Monitor collections processes and reporting to maintain accounts receivable within established targets.
• Oversee automated patient communication systems and ensure effective utilization.
• Support improvements to patient flow to maximize budgeted payroll hours through effective staff scheduling and oversight of scheduling, fee schedules, and collections.

• Support and enforce company policies and procedures within the practice.
• Ensure practice leadership and operations are compliant with all applicable laws, regulations, and Oral Surgery Partners (OSP) policies and procedures, including OSHA and HIPAA.
• Follow HIPAA, OSHA, and all applicable privacy and security policies to safeguard patient financial, personal, and health information.

• Partner with Human Resources to recruit, hire, and retain high-quality talent within the practice.
• Support the development and delivery of periodic performance evaluations for all team members.
• Regularly recognize and reward performance and success.
• Facilitate staff meetings, foster open communication, share company information, and support the ongoing training and development of team members.

• Partner with Marketing and Development teams to support referral development, practice growth, continuing education (CE) events, and surgeon recruitment initiatives.

• →Perform other duties as assigned or required to support the needs of practice.

• Hold team meetings
• Complete quality checks
• Attendance on scheduled conference calls
• Effective use of systems including PM system, patient communication system, payroll system, and VOIP phone system, etc.
• Conduct Business and Financial reviews
• Quarterly accountability: accurately required checklists.
• Budget accountabilities: as requested by the practice, assist practice in meeting or exceeding budgets in the following areas:
  • Accounts Receivable
  • Expenses
  • Payroll

• High school diploma or equivalency, required.
• Bachelor’s degree in business, healthcare administration or related discipline, strongly preferred.

• 5 years’ experience in a P&L-focused leadership role.
• Proven multi-unit leadership experience, including oversight of multiple locations, operational performance, staffing, financial results, and team accountability - Required
• Experience in healthcare, retail, or service-based industry setting in positions of increased responsibility is a plus
• Proven ability to build, maintain, and grow referral relationships that support practice growth, patient volume, and long-term community partnerships.

• High degree of professionalism
• Strong interpersonal and relationship building skills.
• Strong and effective communication skills.
• Positive attitude change advocate.
• Lead by example in the practice daily to support surgeons and team.
• Independent decision-making skills and utilization of sound judgement.
• Excellent organization and multi-tasking skills.
• Travel as needed for training and to perform job functions.

• Must adhere to OSP safety procedures to minimize exposure to radiation and other potentially harmful elements used in the provision of medical services.
• Potential long hours standing on feet.
• Travel as required.

• Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time.
• Occasionally lifting files or paper weighing up to 20 pounds.
• Occasionally work environment may be very stressful.
• May view computer screens for long periods of time.
• Occasional evening or weekend work may be required.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.