Technical Partner

About Origina
Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organisations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.

We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organisations take back control of their technology roadmap and unlock genuine commercial freedom.

If you’re energised by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.

Role Purpose

Origina is scaling fast and investing in uncompromising technical excellence at the heart of our Customer organisation. We’re seeking a senior, deeply hands‑on enterprise technologist to act as the CCO’s executive technical partner — pairing boardroom credibility with sleeves‑rolled problem solving across IBM, VMware, and complex legacy enterprise estates.

You will be the go‑to technical authority for our largest customers and internal leadership, driving platform stability, lifecycle choices, and risk reduction that translate directly into customer impact and growth. Initially an individual expert with wide influence, this role has clear runway to shape a growing capability and evolve into people leadership as we scale.

You will sit shoulder‑to‑shoulder with the CCO to craft an extraordinary technical and customer experience — setting standards, challenging assumptions, and landing pragmatic outcomes in high‑stakes environments.

Reports To:  

Chief Customer Officer. A side‑by‑side executive partnership role shaping customer technology strategy, standards, and outcomes across Origina’s global customer base.

Key Responsibilities

1. Customer Advisory & Technical Consultancy

• Serve as a trusted senior advisor across complex customer environments (IBM, VMware, and critical legacy workloads), combining architectural depth with pragmatic execution.
• Provide expert guidance on platform stability, performance, availability, and operability, translating technical risk into clear business impact and options.
• Shape system lifecycle roadmaps, maintenance strategies, and technical risk mitigation plans.
• Lead or contribute to customer technical reviews, service reviews, and TAM‑style engagements where executive‑level technical authority is required.
• Build durable relationships with senior engineering leaders and architects, influencing decisions at engineering, management, and executive levels.

2. Technical Quality, Governance & Best Practice

• Define and continuously improve Origina’s technical standards, diagnostic approaches, and operating models across IBM/VMware and adjacent platforms.
• Raise the bar on problem analysis, root‑cause identification, and remediation planning; embed post‑incident learning becomes institutional practice.
• Author crisp, customer‑ready technical narratives, decision records, and playbooks; drive adoption through coaching and knowledge sharing.
• Act as an enterprise‑grade escalation and decision point for ambiguous or cross‑domain issues.

3. Senior Technical Leadership and Enablement

• Operate as a senior SME across IBM (DB2, MQ, WAS, MDM, Storage, AIX, Power Systems) and VMware (ESXi, vCenter, vSAN, NSX), connecting application, middleware, infrastructure, and platform layers.
• Provide guidance and peer support to Service Desk engineers, Global Experts, and Customer Technical Advisors.
• Unblock complex cases through hands‑on troubleshooting and sound engineering judgment; model clarity, calm, and rigor under pressure.
• Coach teams to build confidence, depth, and consistency; establish mechanisms that scale expertise beyond individuals.

4. Strategic Incident Advisory

• Partner with Customer, Product Engineering, and Executive Leadership on technical strategy and complex customer situations.
• Craft clear, technically defensible input for customer communications and executive‑level discussions during incidents and major change.
• Lead the articulation of platform assessments, improvement plans, and long‑term reliability narratives

Required Experience & Skills

Technical Depth

• 15+ years of hands‑on experience in complex enterprise technology stacks, with deep expertise in IBM or VMware (ideally both).
• Demonstrated strength across: IBM DB2, MQ, WAS, MDM, Storage, AIX, Power Systems; VMware ESXi, vCenter, vSAN, NSX.
• Strong systems thinking across applications, middleware, infrastructure, and platforms at scale.
• Proven enterprise troubleshooting and diagnostics in multi‑vendor, multi‑regional, mission‑critical environments.

Consultative & Customer‑Facing Skills

• Able to translate complex technical issues into concise, business‑aligned language and options.
• Credible with senior engineering leaders and executives; capable of building deep trust and influencing outcomes.
• Experience supporting global customers or large enterprise accounts with measurable impact on reliability, risk, and cost.

Soft Skills

• Calm under pressure; structured, rigorous thinker with bias to action.
• Excellent communicator — precise, honest, and audience‑appropriate.
• Operates confidently in ambiguity and high‑stakes contexts.

Preferred Qualifications

• Background in enterprise platforms, professional services, or senior consulting.
• Experience in third‑party support or managed services.
• ITIL Foundation (or equivalent practical experience).
• Prior roles such as Technical Architect, Senior Consultant, or Principal Engineer with customer‑facing remit.
• Track record producing high‑quality technical analysis and customer‑ready documentation.

What We Offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• Family Health, Dental & Vision Insurance from day 1
• Life insurance & Income Protection
• 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
• Generous Maternity & Paternity leave policies
• 6% Pension match
• €200 annual wellness benefits
• €1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful causes
• Employee Assistance Programme
• An inclusive environment with regular events organised by Engagement, and Diversity Committees

Don't meet all the requirements? If you feel you'd be a great fit, we'd love to hear from you. At Origina, the most important ingredient is culture fit and recognising those who want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer. We're proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting and related purposes. Origina's Candidate Privacy Notice explains what personal information we may process, where we may process it, the purposes for processing, and your rights.