IT Asset Management Analyst I

OTSI (Object Technology Solutions, Inc) has an immediate opening for a IT Asset Management Analyst IT Asset Management Analyst (onsite – Topeka, KS ) MAJOR RESPONSIBILITES: · The IT Asset Management Analyst I is responsible for the hands-on operational execution of the IT hardware lifecycle — from procurement and receipt through deployment, tracking, maintenance, and secure retirement. This role is primarily warehouse- and asset-focused and includes limited technical responsibilities such as basic hardware troubleshooting, warranty repair (RMA) coordination, and device readiness. · The ideal candidate brings a blend of warehouse operations, IT asset management discipline, and working knowledge of IT support, ensuring hardware is accurately tracked, compliant with NERC/CIP requirements, securely transported, and deployed in a ready-to-use state. This is a contract position supporting a regulated electric utility environment. · IT Asset & Warehouse Operations (Primary Function) · Manage all daily warehouse operations for IT hardware, including receiving, shipping, storage, staging, and physical inventory. · Asset tag, document, and maintain accurate records of all IT equipment using IT Asset Management tools such as ServiceNow. · Reconcile purchase orders, verify shipment counts and condition, and escalate discrepancies when needed. · Coordinate hardware distribution and asset returns for IT teams and end users. · Support hardware procurement activities and maintain stock levels of standard devices and accessories. · Perform scheduled weekly deliveries and pickups of IT hardware and accessories to company locations using a company-provided vehicle, ensuring secure transport and documented chain-of-custody. · Maintain chain-of-custody documentation and follow NERC/CIP requirements for secure handling, transport, and tracking of assets. · Device Preparation & Technical Support · Perform basic troubleshooting of laptops, desktops, and peripherals before escalating to workstation or endpoint support teams. · Validate device readiness and ensure quality before releasing hardware to end users. · Support user device replacements, swaps, and lifecycle refresh activities. · Coordinate warranty repair and RMA activities with hardware vendors and manufacturers. · Data Disposition, Compliance & Lifecycle Tracking · Perform secure data wipes, drive destruction, and end-of-life asset handling in compliance with NERC/CIP and internal security standards. · Document disposition steps and maintain audit-ready lifecycle records within ServiceNow or approved asset systems. · Ensure awareness of internal control processes and SOX-related asset handling guidelines. · Process Improvement, Documentation & Collaboration · Maintain and update standard operating procedures for IT asset handling and warehouse operations. · Assist in developing efficient workflows to optimize inventory accuracy, deployment speed, and data quality. · Collaborate with workstation, network, security, procurement, and IT Asset Management teams to support enterprise hardware standards and refresh cycles. QUALIFICATIONS AND EXPERIENCE · Ability to work independently or as part of a team with minimal supervision. · Ability to prioritize system-generated (ServiceNow) tasks based on criticality and meet deadlines. · Self-motivated; detail- and goal-oriented with an innovative mindset. · Strong communication and presentation skills. · Experience applying IT data analysis techniques using Excel, PeopleSoft, and ServiceNow. · Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries. · Must be reliable, accountable, and flexible. · Physical Requirements · Ability to occasionally stand, walk, or sit for prolonged periods of time. · Ability to climb, stoop, kneel, crouch, or crawl as required to perform job duties. · Ability to lift, move, and carry equipment weighing between 10 and 70 pounds to perform essential job functions. · Candidate will be working on-site in Topeka, KS. Core hours are Monday through Friday 7a-4p with some flexibility.