Coordinator, Premium Suite Sales & Service

The Opportunity

The Ottawa Senators are seeking an energetic, client support oriented professional to join us as a Coordinator, Premium Suite Sales & Service. This is an excellent opportunity to join an NHL franchise at an entry-level position which will allow the candidate to become fully engaged in the business of a major league sports team.    

The Premium Sales & Service Coordinator plays a key role in supporting the Premium Suites and Corporate Partnerships teams through administrative coordination, client support and premium hospitality operations. This position is responsible for delivering exceptional service experiences for suite holders, Ownership Partners and guests while ensuring smooth communication between clients and internal departments. The coordinator will assist with premium sales processes, event execution, suite management and hospitality programming to help drive revenue growth and elevate the overall premium experience.

Number of vacancies: 1

Key Responsibilities

Premium Sales & Client Support

• Support the Premium Sales team with day-to-day administrative and operational tasks
• Assist with the preparation, generation, management and tracking of premium sales contracts and payments
• Coordinate and oversee the complimentary suite process, including fulfillment, tracking and reporting within Kore Premium
• Provide exceptional customer service and support to suite owners, Ownership Partners and premium clients
• Serve as a primary liaison between clients and internal departments to ensure seamless event and game-day experiences

Premium Experience & Hospitality

• Support the planning and execution of premium hospitality experiences
• Assist in growing and managing the Black & Gold suite event program
• Collaborate with the Manager of Premium Sales & Service to produce monthly internal communications and newsletters
• Manage charter travel experiences as required
• Rotating Manager on Duty for live events at Canadian Tire Centre, including Ottawa Senators games

Administration & Operations

• Update and maintain dynamic single-night pricing for sales representatives
• Coordinate suite owner communications and event announcements
• Build out events in Kore Premium
• Manage departmental workflows and processes within Asana
• Develop, maintain and analyze suite lease and single-night rental surveys, providing reporting and insights throughout the fiscal period
• Maintain accurate records, reporting and tracking of business development budget and usage
• Assist in training, onboarding and supporting internship program participants
• Support departmental initiatives aimed at achieving revenue and service goals

Qualifications (what we look for)

• Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook)
• Strong organizational and multitasking abilities with excellent attention to detail
• Exceptional interpersonal, communication and customer service skills
• Ability to work collaboratively in a fast-paced team environment
• Self-starter with a strong work ethic with a proactive and solution-oriented mindset
• Experience with CRM or project management systems such as Asana or Kore Premium is considered an asset

Additional Requirements

• Ability to work evenings, weekends, games, concerts and special events as required
• Valid driver’s license and access to reliable transportation

Who We Are 

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $42,400 to $65,000 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset. 

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.