Product Manager - Product Platform

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

As Product Manager for Product Platform, you’ll own the shared components and services that power Otter’s “operating system” – the foundations every product team builds on. You will:

• →Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security.
• →Scale customer communications across SMS, email, and notifications – ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows.
• →Lead improvements to Otter’s platform experience, from navigation and shared UI components to shell performance and API reliability.
• →Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging.
• →Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter’s product teams.

• 3+ years of product management experience or equivalent.
• Proven ability to ship and scale platform or shared services that support multiple products and teams.
• Strong technical understanding of APIs, authentication/SSO, permissions, and distributed systems; able to engage deeply with engineering.
• Data-driven decision maker with proficiency in SQL and analytics tools.
• Strong written and verbal communication skills; able to make technical concepts clear for executive and cross-functional audiences.

This role is based in our Mountain View office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $176,000 -  $242,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

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