Community Navigator (DC/Maryland)

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing.

• Outreach & Engagement Specialist: You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.
• Benefits Specialist & Service Coordinator: You will help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly.
• Relationship Builder: As the face of Ounce within the community, you’ll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You’ll also work closely with community partners across the DC/Maryland area, ensuring our residents have access to high quality services and are treated with respect and empathy.

Who we’re looking for:

• You have experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations
• You are excited by “boots on the ground” opportunities, including community organizing, and enjoy customer-service roles, as you will be embedded within affordable housing communities in the DC/Maryland suburbs and must embody a “residents come first” mentality
• You understand the unique opportunities and challenges affordable housing residents face; ideally, you have lived in the area and/or worked in a community-based role

Other information:

• Schedule: Full time role, Monday to Friday
• Ability to commute within DC/Maryland 5 days a week
• Salary: $50,000 – $70,000 per year
• Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible personal time off (PTO) policy