Outreach4mo ago

Senior Staff Site Reliability Engineer (COR, AZURE) - Prague, Czechia

Czechia·PragueFull-Timesenior

OtherDevOps & InfrastructureSite Reliability EngineerStaff Site Reliability EngineerInfrastructure & Cloud

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Quick Summary

Overview

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.

Key Responsibilities

Technical Tools

ansibleazuregokubernetespythonslackterraformforecastinglinux

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

Compute, Observability and Reliability (COR) is focused on providing reliable, scalable and cost-efficient infrastructure platform services that enable Outreach engineering teams to deploy and operate enterprise grade cloud services. We are one of the squads in the Foundations organization, which is a collection of squads dedicated to engineering enablement: infrastructure, services, storage, tooling, documentation, processes, and more. COR works closely with many other squads across the company for everything from optimizing our infrastructure costs & engineering efficiency to providing systems to scale our application platform to multiple geographies.

The Role

A Site Reliability Engineer (SRE) in the COR team is responsible for creating and maintaining our Kubernetes platform as well as cloud configuration and most of Outreach’s infrastructure (with special focus on AZURE). Every SRE in our team is expected to be empathetic to our customers (other engineers) and focused on overall performance and reliability of systems we own.

A Senior Staff SRE, specifically, is expected to be fully self-reliant and able to independently drive medium sized technical projects.

Location

While our main office is in Prague, this position is remote friendly (within the Czech Republic).

To support in-person team chemistry, we organize team meetups every month at the main office. If you are local to Prague, we also encourage you to come into the office more regularly to build relationships with the other teams using the COR platform.

Working on team-wide projects and initiatives mostly focusing on improving the platform for which we are responsible

Kubernetes clusters maintenance & improvements (EKS & AKS)

Implementing new tools/projects (Karpenter, KEDA, Istio, ScaleOps, Ansible, ...)

Improving our general infrastructure management by either replacing outdated parts or creating new ones from scratch

Supporting & helping other engineers at Outreach

Reacting to incoming requests/questions on a dedicated slack channel

Participating in the on-call rotation. (On-call in our team is a team thing, no-one is left alone)

Researching new cool & useful technologies that might help us on our mission

Proficient in Microsoft Azure Cloud

Experience with creating & managing production K8s clusters

Experience with digging into & investigating various K8s problems

Proficient in any IaaC tool (Terraform / OpenTofupreferred)

Proficient in Linux-based systems (Ubuntu, Amazon Linux, Bottlerocket, ...)

Proficient in working with version control systems (Github,…)

Proficient in any scripting language (bash, python,...)

Proficiency in Golang is a plus

Team player - someone who is not afraid to ask for help and give one when needed

Willingness to continuously learn and grow both as a person and in their career

Strong verbal and written communication skills in English

Someone who believes in automating away problems

Problem solver - someone who is not afraid of difficult problems and is willing to dig deep to solve it

You embody our core values: we are trusted advisors, we win as one team and we take ownership

Why You’ll Love It Here

● Amazing working space with a running track on its roof

● Flexible time off, 5 weeks of vacation, and 5 annual sick days

● 4% employer supplemental pension monthly contribution

● Private medical care for employee and spouse with Program Health Plus

● Life insurance at 2x annual salary

● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses

● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave

● Opportunity to be part of company success via the RSU program

● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

● Employee referral bonuses to encourage the addition of great new people to the team

● Fun company and team outings because we play just as hard as we work

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.