Claims & Finance Officer (Aged Care / NDIS)

Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Claims & Finance Officer (Aged Care / NDIS) to support the day-to-day scheduling and coordination of care services.

The Claims & Finance Officer (Aged Care / NDIS) ensures accurate, compliant, and timely end-to-end processing of third-party vendor and subcontractor invoices and claims. Working within a remote operational structure, this role acts as a critical link between external service providers, participant care plans, and Australian regulatory guidelines (Services Australia / Department of Health and Aged Care).

• Enter and upload invoices submitted by associated providers and third-party vendors against approved participant support plans and agreed unit pricing.

• Perform claims checks, ensuring all data is accurate and entered on time.

• Flag billing discrepancies, duplicate claims, or out-of-scope expenditure (non-allowable items under Support at Home guidelines) and escalate to local Managers.

• Prepare monthly and fortnightly claims data, checking for exact matching of unit quantities, Service IDs, and correct funding sources.

• Coordinate data input for invoice claims, ensuring all eligible claims are coded to the correct Service ID.

• Track invoice processing statuses and data export reports and manage rejection follow-ups arising from primary Australian processing workflows.

• 2+ years' experience in accounts payable, claims processing, or financial administration, preferably within healthcare, insurance, or Australian aged care / NDIS sectors.

• Exceptional attention to detail and high-volume data entry accuracy.

• Proficient in modern financial software, client management systems, and MS Excel.

• Strong cross-cultural written and verbal communication skills for liaising with onshore Managers.