Technical Support Analyst - Summer Contract

About Us

Our group of companies (edproenergy.com, sleegers.ca, p38.ca, propanefacts.ca) is a dynamic and rapidly growing organization headquartered in London, ON. Our established operating businesses, EDPRO Energy Group and SLEEGERS Engineered Products, are poised for continued growth in the energy and pressure vessel manufacturing sectors.

The Opportunity

P38 is actively recruiting a Technical Support Analyst to join our growing team for a summer contract.  The successful candidate will support SLEEGERS’ kiosk line of business by providing technical support services to enhance our kiosk technology. This individual will be a valued member of our quality assurance team for new software development and strive to provide a positive brand experience to all SLEEGERS customers.

Key Responsibilities: 

• Provide technical support services by diagnosing, troubleshooting, and resolving or escalating technical issues within line of business applications within Microsoft Windows and Linux environments
• Operate and maintain troubleshooting scripts/workflows
• Identify, communicate, and document known issues, workarounds, and fixes
• Create and maintain end-user documentation such as self-service articles and instruction manuals
• Actively participate in software quality assurance testing to identify and document bugs and/or compatibility issues for changes to the production environment
• Communicate quality assurance findings to team members for resolution
• Assist with configuration of various hardware components

Qualifications:

• Current enrollment or prior completion of a post-secondary diploma/certificate/degree in a related computer studies area or an acceptable combination of education and relevant experience
• Knowledge and experience supporting and troubleshooting applications, software, and hardware within a Microsoft Windows environment
  • Experience with Linux environments is an asset
• Strong customer service and troubleshooting skills
• Strong attention to detail
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to handle a wide variety of duties in a professional manner
• Ability to work independently and in a team environment
• Excellent written, oral and, and telephone communication skills
• Individual should be highly motivated, organized, and dependable with excellent time management and interpersonal skills
• Knowledge of ITSM and the ITIL framework is considered an asset

The Benefits

• The expected compensation range for this position is between $19.00 and $20.00 per hour, based on experience and qualifications.
• Opportunity to gain hands on experience to enhance your skill set

P38 is committed to providing a barrier-free environment and promoting independence, dignity, integration, and equal opportunities for persons with disabilities.  Accommodations are available, upon request, for candidates taking part in all aspects of the recruitment and selection process.