Branch Technical Manager

• Oversee Copier / Printer, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

• 3-5 years’ experience in copier/printer repair industry
• Prior experience managing 15 - 20+ service employees
• Minimum 3 years’ experience in a service-management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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