IT & Systems Manager

Hilo · All Locations · All Locations / Hilo / Hawaiian Paradise Park · Hawaiian Paradise Park · Hilo · HiloFull-Timemid

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Overview

Join Pacific Quest and make a difference! Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative,

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OtherManager

Join Pacific Quest and make a difference!

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

- Be part of a mission-driven team committed to fostering health, connection, and resilience

- Work in a collaborative, supportive environment where every role contributes to life-changing outcomes

- Enjoy competitive pay, great benefits

The IT & Systems Manager is responsible for the oversight, security, and effective use of Pacific Quest’s technology systems, including Google Workspace, electronic medical records, network infrastructure, and end-user devices. This role ensures reliable, secure, and compliant technology operations in support of clinical, administrative, and program functions.

Provide technological guidance within Pacific Quest.

Supervise information systems and communications network.

Implement a customer service platform to serve the organization in every aspect.

Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access. Availability, security, and performance are priorities.

Ensure the security of Pacific Quest IT assets.

Assist in changes related to Pacific Quest websites and online content.

Consult with administration and department managers to exchange information, present new approaches, and to discuss equipment/system changes.

Participate in vendor analysis contract negotiations for all new computer equipment and software purchased for Pacific Quest.

Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows.

Oversee Internet and computer operations, inbound marketing strategy.

Manages the day-to-day operations of the Information Technology Department including directing contacted IT support, who support administrative computing, networking, user services, telecommunications and other information technology functions.

Assess and anticipate technology projects and recommend appropriate action and resources.

Analyze Pacific Quest’s current technology infrastructure and align it with the business’ strategic plans. Establish and direct the strategic and tactical goals, policies, and procedures for the Information Technology Department.

Propose hardware/software solutions to accomplish Pacific Quest's business objectives.

Ensure Pacific Quest’s technology systems and practices comply with applicable laws, regulations, and HIPAA requirements.

Assess user needs and provide timely, effective technical support and problem resolution.

Knowledge of information technology computer systems and software and the ability to manage the entire spectrum of information technology operations. Experience with implementation of information technology

High Level Google Workspace Administrative Knowledge/Experience/Certifications

Equipment Management Expertise/Experience - Deploying Macs, Chromebooks, iOS and Android phones including Imaging and In Person Set Up Requirements

Unifi Network/Camera Security Management / Installation Capability

Base level knowledge or experience in an Electronic Medical Records system

API Knowledge and Experience Familiarity between Web Based Applications integrations in a dynamic company.

Work requires professional written and verbal communication and interpersonal skills.

Must be a team player and be able to form mutually respectful relationship with staff and to grow professionally in meeting the challenges of this position

Work requires willingness to work a flexible schedule.

Ability to work independently

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent combination of education and experience).

Five (5) or more years of progressively responsible experience in information technology, systems administration, or IT operations.

Experience supporting healthcare, behavioral health, or clinical environments, including familiarity with HIPAA compliance requirements.

Successful completion of pre-employment and ongoing background checks, including fingerprint scans.

Completion of pre-employment physical examination, TB clearance, and drug screening.

Maintenance of all required training, certifications, and compliance requirements in good standing throughout employment.

Must maintain reliable transportation and valid, current proof of personal automobile insurance as required to perform job-related travel.

This on-site position is full-time, Monday-Friday on site, weekends and on-call as needed.

With or without reasonable accommodation, this position requires the ability to perform essential job functions, which may include: seeing, hearing, speaking, and writing clearly. The role may require occasional reaching, stooping, climbing stairs, and ladder use. The employee must be able to sit, stand, and walk for extended periods of time. The position may also require the ability to lift and/or move objects weighing up to 25 pounds on a frequent basis.