Enterprise Workflow Architect

PackageX is building the Physical Logistics Execution Platform for enterprise teams operating across manufacturing sites, distribution centers, warehouses, retail locations, and logistics-heavy environments.

Our platform uses Vision AI, workflow automation, mobile execution, and integrations to help companies digitize, execute, and verify physical operations at the point of work, creating trusted evidence of what happened across their operations.

Our operating model is simple: Execution. Verification. Evidence.

PackageX is looking for an Enterprise Workflow Architect to work directly with customers, prospects, sales, product, engineering, AI, and implementation teams to understand complex physical operations, design PackageX workflows, and implement solutions that work in real customer environments.

This role is similar to a Field Deployment Engineer / FDE, but focused on enterprise workflow design, solution configuration, customer operations, technical implementation, and go-live success.

The Enterprise Workflow Architect gets involved during the pre-sales solution design stage and stays involved through pilot, implementation, testing, rollout, and go-live. This person becomes a technical point of contact for customers, helping translate operational needs into working PackageX solutions and ensuring the solution is configured, validated, and ready for real-world use.

The Enterprise Workflow Architect will work with customers to understand how their operations actually run across manufacturing sites, distribution centers, warehouses, retail locations, and other logistics-heavy environments. This person will map workflows, design solutions, configure the PackageX platform, support pilots, test workflows, troubleshoot issues, and help get customers live.

This is a customer-facing, technical, operational, and hands-on role. The right person can go from a warehouse floor conversation to a VP Operations meeting to configuring a workflow inside the platform to working with product or engineering on a technical gap.

This is not a pure pre-sales role and not a pure solution design role. This person builds solutions and makes them happen.

• Customer workflow discovery.

• Pre-sales solution design and technical workflow support.

• Process mapping across physical operations.

• Current-state and future-state workflow design.

• Solution and workflow architecture.

• PackageX workflow configuration.

• Hands-on implementation of customer workflows.

• Pilot setup, testing, validation, and rollout support.

• Customer technical point-of-contact responsibilities during solution design, implementation, and go-live.

• Time-to-go-live improvement for assigned customer implementations.

• Customer requirements translation into working platform solutions.

• Workflow documentation and configuration logic.

• Workflow QA, testing, and implementation readiness.

• Internal solution handoffs to product, engineering, AI, and implementation teams.

• Identification of reusable workflow patterns.

• Support for strategic demos, pilots, readouts, and enterprise rollouts.

• Customer-facing solution design and implementation conversations.

• →

  Join customer and prospect conversations during pre-sales to understand real operational workflows.

• →

  Travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.

• →

  Map current-state and future-state processes.

• →

  Translate customer workflows into PackageX platform configurations.

• →

  Configure workflows, rules, forms, logic, automations, and solution components inside the platform.

• →

  Support discovery, solution design, demos, pilots, and technical validation.

• →

  Help implement pilots and customer rollouts from design through go-live.

• →

  Serve as a technical point of contact for customers during solution design, implementation, testing, and go-live.

• →

  Test workflows before customer deployment.

• →

  Troubleshoot configuration, workflow, data, integration, and operational issues.

• →

  Partner with implementation leaders to create cleaner post-sales execution and handoffs.

• →

  Work with product, engineering, and AI teams to identify reusable platform patterns.

• →

  Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions.

• →

  Identify gaps between customer needs and current platform capabilities.

• →

  Help determine what should be configured, automated, productized, escalated, or solved manually.

• →

  Support strategic accounts where deeper workflow thinking and hands-on solution building are needed.

• →

  Help build repeatable workflow playbooks by industry and use case.

The Enterprise Workflow Architect is responsible for designing, configuring, and helping implement the customer solution from pre-sales solution design through go-live.

The implementation leader is responsible for managing the overall implementation motion, customer cadence, timelines, risks, adoption, value realization, and stakeholder alignment.

These two roles work closely together: one makes sure the solution is built correctly, and the other makes sure the customer implementation runs successfully.

Within the first 90 days:

• Strategic customer workflows are documented clearly before implementation.

• Customer workflows are being configured and tested inside the PackageX platform.

• Pilots and rollouts move faster because workflow design, configuration, and implementation gaps are addressed earlier.

• Time-to-go-live is tracked and improved for assigned implementations.

• Customers have a clear technical point of contact during solution design, implementation, testing, and go-live.

• Sales and implementation teams have cleaner handoffs.

• Customer requirements are translated into working platform solutions.

• Reusable workflow patterns are identified across accounts.

• Implementation gaps are reduced because assumptions are clarified before build.

• Product and engineering teams receive clearer, better-scoped workflow inputs.

• Strategic discovery, demos, pilots, readouts, and rollouts are better supported.

• Customer workflow knowledge becomes more structured, repeatable, and actionable.

• 5–8+ years in solutions architecture, enterprise implementation, workflow design, technical consulting, field deployment, product consulting, business systems consulting, or hands-on solution engineering.

• Experience working directly with enterprise customers.

• Experience configuring or implementing enterprise software platforms.

• Experience supporting customers from solution design through go-live.

• Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies.

• Comfortable with APIs, integrations, enterprise systems, configuration logic, workflow automation, and technical documentation.

• Able to understand customer operations and translate them into working system or workflow design.

• Strong communication skills with both business and technical stakeholders.

• Comfortable being on customer sites for discovery, workflow mapping, readouts, pilots, and go-live support.

• Comfortable in ambiguous environments.

• Able to create structure from messy customer requirements.

• Strong curiosity about logistics, supply chain, manufacturing, warehousing, retail, and physical operations.

• Experience with logistics, supply chain, manufacturing, warehouse operations, 3PL, distribution, retail operations, or field operations.

• Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.

• Experience with AI, computer vision, workflow automation, robotics, IoT, or physical operations technology.

• Experience in FDE, field deployment, solution engineering, technical implementation, or hands-on platform configuration roles.

• Experience supporting enterprise pilots, demos, implementations, readouts, and rollouts.

• Experience turning custom customer needs into repeatable product or workflow patterns.

• Customer-facing but hands-on.

• Technical, structured, and operational.

• Strong workflow and systems thinker.

• Able to simplify complex workflows.

• Comfortable configuring and testing solutions.

• Comfortable being in the field with customers.

• Comfortable with ambiguity.

• Good at asking clarifying questions.

• Strong documentation discipline.

• Able to work across sales, product, engineering, AI, and implementation.

• Understands the difference between customer request, workflow need, product gap, configuration detail, and implementation risk.

• Low ego, high ownership.

• Proactive and detail-oriented.

• Builder mentality.

• Strong bias toward getting customers live.

Reports to: Chief Technology & AI Officer.
Works closely with sales, implementation, product, engineering, AI, and customer-facing teams.

This role requires travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, implementation activities, and go-live support.