Regional Area Manager

Packard Culligan is actively seeking a dedicated and experienced Regional Area Manager to join our team in Boise, Idaho. If you're a seasoned leader looking for a career-defining opportunity, we invite you to consider this pivotal role supporting our operations across Idaho, Montana, and Arizona.

This position serves as a key leader within the Packard Culligan franchise group, a family-owned and operated enterprise with nearly 80 years of industry expertise. You will join a team committed to growing our customer base, developing high-performing teams, and driving business success.

In this role, you will be responsible for managing dealership activities, performance, and results across our locations in:

• Billings, MT
• Boise, ID
• Bozeman, MT
• Butte, MT
• Phoenix, AZ
• Tucson, AZ
• Twin Falls, ID

The Regional Area Manager will provide leadership, operational oversight, and strategic direction to ensure exceptional customer service, strong financial performance, employee development, and continued market growth throughout the region.

• Create and implement new strategies and policies to improve management performance; create and meet personal and company goals
• Coach GMs to identify performance deficiencies within dealership, departments and/or employees
• Coach GMs to develop and implement successful, creative strategies to improve sales growth, operational efficiencies, and employee engagement
• Ensure a culture of performance and achievement being implemented in assigned dealerships
• Promote and ensure compliance with local, state, and federal regulations and laws governing business operations
• Lead special projects (e.g., acquisitions, real estate prospecting, large capital expense planning, or company initiative driven assignment)
• Recommend and approve fixed asset improvements (e.g. paint, building, fleet) to ensure proper appearance and maintenance to company standard
• Participate in significant sales opportunities and/or customer issues, when necessary
• Evaluate customer satisfaction survey results, analyze information to identify training and coaching needs; provide relevant training to ensure employees have necessary knowledge and skills to meet customer expectations

• Empower individuals to positively impact the business through independent decision making, creative solutions and communication
• Develop GMs to become future leaders within the company; seeking opportunities to assign increasing responsibilities within the organization for direct reports
• Organize and execute regional training and educational opportunities for managers and employees
• Deploy professional onboarding and training of new management hires within assigned region
• Promote and create succession planning for all management roles; develop recruitment and/or development plan for all succession gaps
• Approach courageous conversations, conflicts and personnel issues with professional alacrity and decisiveness
• Generate engagement and results via recognition, innovative contests and regionally based events

• Demonstrate and uphold company values
• Create excitement and engagement within role to influence direct reporting line and below
• Participate as an active leader during company meetings, events and educational offerings including designated roles and responsibilities
• Maintain the physical presence necessary to integrate dealership culture, uphold manager accountability and ensure dealership performance
• Current and knowledgeable of industry and business trends; participate in at least one business improvement association or education opportunity annually

Skills and Qualifications:

• Bachelor’s Degree or equivalent experience
• At least 10 years-experience as a multi-location manager, Strong organization and planning skills, presentation skills, financial acumen, problem-solving abilities, analytical and technical skills, ability to balance multiple priorities and meet deadlines, interpersonal skills with ability to influence others, Must be able to collaborate effectively cross functionally, Ability to communicate clearly and concisely, both orally and in writing, Ability to work both independently and as part of a team.

• Valid Driver’s License with proven safe driving history. CWS-V Preferred

• Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.
• Required to travel on a regular basis – up to 50% of the time.  
• Must successfully pass background check, drug test, and Motor Vehicle Check.