Office of the CEO AI & Customer Intelligence Summer Intern

• Consolidate customer engagement data from multiple platforms (Salesforce, Slack, Gong, Vitally, and others) into a unified view of account health for Pacvue's top enterprise customers.
• Leverage AI tools to analyze data at scale, identify patterns, and surface the most valuable customer insights.
• Develop frameworks and scoring approaches to proactively identify customer retention risks and opportunities.
• Translate customer signals into actionable recommendations for product, partnerships, and go-to-market teams.
• Collaborate with teams across the organization to validate findings and ensure insights are relevant and actionable.
• Assist in documenting and presenting findings in a digestible format for leadership.

• Contribute to a comprehensive customer health dashboard and reporting infrastructure, synthesizing data across all key engagement sources.
• Support development of presentations for management throughout the summer internship, highlighting top customer trends, risks, and opportunities.

• Learn how to effectively use AI tools to synthesize large datasets and generate actionable insights.
• Gain a deep understanding of customer success, engagement analytics, and what drives retention and growth in a SaaS business.
• Develop analytical, communication, and cross-functional collaboration skills in a fast-paced business environment.

• Interest in data analytics and business insights
• Experience using AI tools (e.g., Claude)
• Basic analytical and problem-solving skills
• Ability to work with data in tools like Excel or similar platforms
• Clear communication skills (written and verbal)
• Curious, detail-oriented, and eager to learn

Location/Time Zone Preference: United States 

This is an hourly, remote summer internship for college students, offering up to 35 hours per week at a rate of $20 per hour.
This role is available for our 9-week summer cohort running from May 18 – July 17.

#LI-Remote