eCommerce Specialist

United States·Richmondmid

MarketingEcommerce

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Quick Summary

Overview

FOREVER US Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment.

Technical Tools

MarketingEcommerce

FOREVER US

Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve - creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

What We Offer

~1 min read

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

✓A generous 40% employee discount (plus regular discounts for family and friends)

✓Daily subsidised coffee and lunch from our in-house café

✓Loyalty and birthday leave to celebrate the moments that matter

✓Balance career and family with our parental leave benefits

✓Recruitment referral incentives to help us find great people

✓Wellbeing and sustainability programs to support you and the planet

✓Ongoing learning and development opportunities

✓Service awards and recognition initiatives

✓Subsidised car parking for a smooth commute

✓A vibrant head office in Richmond – Melbourne’s creative hub

✓The chance to be part of a truly global brand, spanning 5 continents

As an eCommerce Specialist, you will be responsible for the end-to-end execution of onsite trading and daily eCommerce operations. Working closely with Digital, Marketing, Merchandising and IT teams, you’ll deliver seamless customer experiences while optimising conversion, revenue and overall site performance.

Own execution of onsite campaigns, promotions and trade activity aligned to the global trade calendar
Manage homepage updates, landing pages and CMS content
Upload and manage campaign assets, ensuring alignment with trading priorities
Set up, test and maintain promotional mechanics (offers, discounts, shipping incentives)
Conduct QA across devices and regions to ensure flawless execution
Monitor and optimise campaign performance to drive conversion and revenue

Monitor site performance daily, identifying and resolving issues impacting customer experience
Maintain site navigation, search functionality and content accuracy
Act as key liaison between eCommerce, IT, Marketing and Merchandising teams
Support testing of enhancements, bug fixes and new feature releases

Support and contribute to CRO initiatives and A/B testing
Drive onsite optimisation through testing, personalisation and continuous improvement
Partner with CRM and Digital teams to enhance customer journeys
Identify opportunities through emerging eCommerce and retail trends

Track and analyse campaign, promotion and trading performance
Support weekly and monthly reporting across regions
Provide insights and recommendations to improve conversion, AOV and revenue

Demonstrated experience in eCommerce, digital trading or online operations
Strong commercial mindset with a focus on driving performance outcomes
Experience with eCommerce platforms (Shopify highly regarded)
High attention to detail with a commitment to quality execution
Strong analytical and problem-solving capability
Excellent organisational skills and ability to manage competing priorities
Confident communicator with strong stakeholder engagement skills
Experience within fashion, retail or a product-led environment highly desirable

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

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