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Quality Assurance Officer

United States·Richmondmid

OtherQuality Assurance

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Quick Summary

Overview

FOREVER US Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment.

Technical Tools

OtherQuality Assurance

Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve - creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

What We Offer

~1 min read

As part of the Forever New family, you’ll enjoy benefits designed to support your success and wellbeing:

✓Enjoy a generous 40% employee discount, including periodic family & friends offers

✓Coffee lover? Indulge in daily subsidised coffee and lunch at the café downstairs

✓Celebrate loyalty and life moments with birthday and loyalty leave

✓Access to ongoing learning and development through LinkedIn Learning courses

✓Benefit from paid parental leave, helping you balance family and career

✓Gain recruitment referral incentives for bringing exceptional talent into the team

✓Take part in wellbeing and sustainability initiatives, supporting both you and the planet

✓Grow with continuous learning and development programs

✓Be recognised for your contributions through awards and recognition programs

✓Enjoy subsidised car parking and a vibrant Richmond head office location

✓Gain exposure to a global business operating across 5 continents

About the Role

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We are seeking a detail-oriented and commercially minded Quality Assurance Officer to drive the fit, quality and consistency of our apparel across all stages—from initial development through to bulk production.

You’ll play a critical role in ensuring Forever New’s design vision is brought to life with precision, while minimising risk, avoiding delays and reducing customer returns through right-first-time product.

Manage fit and quality from first sample through to bulk production
Lead and drive fit sessions, ensuring accuracy and adherence to critical path
Collaborate with Buying & Design to deliver against briefs and commercial outcomes
Provide clear technical direction to offshore suppliers and resolve issues proactively
Approve styles for bulk, ensuring consistency and product integrity
Monitor and analyse returns and quality performance, driving continuous improvement
Oversee care instructions, testing and compliance standards
Support and develop a QA Assistant in best practice and technical capability
Identify risks early and escalate potential delivery impacts

Experience in QA, garment tech or product development within fashion retail
Strong knowledge of fit, construction, grading and fabrication
Confident running fit sessions and influencing stakeholders
Highly organised with excellent time and priority management
Solutions-focused with strong commercial awareness
Clear communicator across internal teams and offshore suppliers

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

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