palmpaylimited
palmpaylimited1mo ago
New

Quality Assurance Officer(Hausa Speaker)

NigeriaNigeria·Ikejamid
OtherQuality Assurance
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Quick Summary

Requirements Summary

//tinyurl.com/PalmPayTalentAcquisition

Technical Tools
OtherQuality Assurance
Salary: 80k basic 20Kpi

Job Summary
Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.

 

Responsibilities

~1 min read
  • →Review calls, chats, and emails using QA scorecards.
  • →Ensure compliance with company policies and regulations.
  • →Provide feedback and coaching to Collections Officers.
  • →Identify quality trends and recommend improvements.
  • →Prepare QA reports and maintain evaluation records.

Requirements

~1 min read
Bachelor's degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.
Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.

 

Kindly join our WhatsApp group to receive early updates on our job opportunities.

https://tinyurl.com/PalmPayTalentAcquisition


 

Location & Eligibility

Where is the job
Ikeja, Nigeria
On-site at the office
Who can apply
NG

Listing Details

Posted
August 13, 2026
First seen
September 26, 2026
Last seen
September 26, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
11%
Scored at
September 26, 2026

Signal breakdown

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palmpaylimitedQuality Assurance Officer(Hausa Speaker)
Apply Now