IT & Business Systems Delivery Lead

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. 

Pantheon is transforming the systems that run our business, and our IT & Business Systems team is hiring a Delivery Lead to be its orchestra conductor. This role is deliberately scoped to our own team's portfolio, it is not a company-wide PMO: you will own the team's roadmap, orchestrate its largest programs day to day with implementation partners, and run its AI-supported intake process so every stakeholder stays informed. This is a high-visibility role reporting to the VP of IT & Business Systems, with the opportunity to build the delivery rhythm for an AI-first team that moves fast. If you love turning a busy portfolio into a clear plan, and you would rather be in the details than above them, this role is built for you.

• Build and own the IT & Business Systems team's portfolio roadmap: planning, sequencing, capacity, and dependency management across the team's concurrent initiatives
• Orchestrate the team's largest programs day to day, coordinating external implementation partners, internal systems leads, and business stakeholders against firm deadlines
• Run the team's AI-supported intake process end to end: verify triage and qualification of incoming requests, route work to the right owner, and keep every requester informed at each step
• Communicate relentlessly: weekly delivery status, launch communications, post-launch reviews, and a published team roadmap that partners across the company can follow
• Manage risks, decisions, and escalations across workstreams; surface slippage early and drive it to resolution with the right owners
• Coordinate vendors and implementation partners on scope, timelines, and deliverable quality
• Build lightweight, repeatable delivery frameworks (requirements, success metrics, review cadences) for use within the team

• 7-10 years of delivery management, across IT and business systems at B2B SaaS or high-growth technology companies
• Experience running at least one major enterprise platform migration or replatform end to end (ERP, CRM, billing, or similar)
• Demonstrated ability to run a broad portfolio of initiatives with a small team through ruthless prioritization and clean operating rhythms
• Exceptional written and verbal communication; comfortable presenting to executives and translating between technical and business audiences
• Player-coach instincts: as happy writing the requirements doc or chasing a dependency as running the review meeting, with genuine enthusiasm for AI-first ways of working
• Experience managing systems-integration partners is a plus