Technical Writer

Pantheon brings together exceptional builders who take ownership, drive meaningful impact, and shape what's next for the web. We power more than 300,000 websites globally for organizations including Google, Princeton, Salesloft, Clorox, and the United Nations. Every day, thousands of developers and marketers use our WebOps platform to build, iterate, and scale WordPress, Drupal, and Next.js sites that reach billions of people worldwide. As an employer, we operate with the same philosophy that drives our product: foundation and freedom. Pantheon is a vibrant, remote-forward team of experts who care deeply about their craft and results. Here, you take ownership of work that matters, contribute alongside exceptional people, and see the impact you create.

Pantheon needs a Technical Writer to write and maintain documentation for our primary audience of developers who use (or may eventually use) the Pantheon Platform to run their professional websites.

Quality technical writing is the foundation on which the Developer Relations group (of which this role is a part) builds trust with our ecosystems. Success depends on balancing the need to meet our readers where they are with the need to illuminate Pantheon's unique perspective on website operations.

Secondarily, this role brings feedback toward Pantheon's Product leaders from the perspective of customers and other Pantheon roles. When a feature requires lengthy explanations to document, that's a strong signal that the feature needs refinement.

• Write technical documentation based on the behavior of the Pantheon platform.
• Review documentation written by others.
• Act as a maintainer of our Documentation GitHub repository including periodically auditing all documentation.
• Set a positive example for how to write and review documentation so that those tasks scale to other co-workers.
• Collaborate with Product Managers to ensure changes to the platform are appropriately documented.
• Coordinate efforts with Marketing and Customer Success so that customer communications are coherent and intentional at high levels of information architecture and granular levels like descriptions of individual features.

• 3+ years of technical writing experience, ideally through systems involving Markdown.
• Hands-on experience with website operations, ideally related to WordPress, Drupal, or Next.js
• Proficiency in basic developer tooling like Git.
• Experience with continuous delivery and agile workflows.
• Experience with remote-first online collaboration tools like GitHub, Slack, and Jira.