Social Commerce Manager

Manage a portfolio of social commerce brands on TikTok Shop, overseeing launch, activation, and ongoing marketplace performance.

Own the day-to-day running of brand shops, including product setup, merchandising, samples coordination, and operational execution.

Build and organize scalable workflows for shop management, affiliate coordination, creator sampling, and campaign execution.

Partner with sales and marketing teams to align social commerce initiatives with broader commercial goals and identify opportunities for brand growth.

Develop go-to-market strategies and onboarding frameworks for brands entering TikTok Shop and other emerging social commerce channels.

Identify and prepare brands for social commerce activation, supporting both the conversion of existing clients and the launch of new brands.

Collaborate cross-functionally with legal, compliance, finance, and operations teams to establish processes and best practices for an evolving channel.

Serve as the internal expert on TikTok Shop and social commerce trends, educating stakeholders and helping shape internal strategy.

Monitor platform, creator, and affiliate trends to inform channel strategy and improve performance.

Support the buildout of future team structures and operating models as Pattern expands its social commerce offering.

Hands-on experience in social commerce, TikTok Shop, influencer marketing, creator partnerships.

Strong understanding of how to launch and manage brands within TikTok Shop, including affiliate and operational workflows.

Commercial mindset with the ability to identify growth opportunities, build business cases, and drive revenue through emerging channels.

Experience working in fast-paced, ambiguous environments and building new processes or programs from scratch.

Ability to work cross-functionally and influence stakeholders across multiple teams and functions.

Strong project management, organizational, and communication skills.

Deep familiarity with the creator economy, affiliate ecosystems, and social commerce trends.

Experience at TikTok, within a specialist social commerce agency, or in a similar marketplace management role is strongly preferred.

An initial phone interview with Pattern’s talent acquisition team

Interview with our Head of TikTok (1 hour)

Final interview with our VP of Ecommerce (45 mins)

Top Grading Interview and Reference collection

Offer/Decision

Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks).

Be prepared to talk about professional accomplishments with specific data to quantify examples.

Be ready to talk about how you can add value and be the best addition to the team.

Focus on mentioning how you would make a difference at Pattern.

Be prepared to discuss your experience building new channels or functions, and what you learned along the way.

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

28 days Holiday (increasing to 32 days with each year of service)

Competitive salary

Hybrid working (3 days a week in the office Tues-Thurs)

Private Medical Insurance

Enhanced Pension Scheme

Enhanced Maternity and Paternity leave and pay

Nursery Scheme

Cycle to Work Scheme

Regular company socials