pawaPay
pawaPay23h ago
New

Operations Support Operator

EstoniaEstonia·Tallinnmid
OtherOperator
0 views0 saves0 applied

Quick Summary

Overview

Who is PawaPay PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated,

Technical Tools
OtherOperator

PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. We operate in a highly regulated, partner-driven environment and are in scale-up mode, with ambitious growth plans across multiple African markets.

Our vision is to simplify business for companies and consumers in Africa and we do that by ensuring that payments simply work, at scale, despite fragmentation and complexity that exists on the Continent.

Through our payments API we already facilitate over 4 million transactions a day across 20 countries in Sub-Saharan Africa.  We are the largest PSP on the Continent for the processing of mobile money payments, and have positioned ourselves well to lead the payment space as it grows over the next decade.

At PawaPay, there is an entrepreneurial spirit coupled with a modern and professional working culture. The fast-paced, ever-changing environment will suit someone who can adapt and think on their feet. In return, you will have the opportunity to work alongside a group of dedicated and smart individuals working towards the same mission. We work as a remote team and have team members in Europe, Africa and Asia.

We are looking for an Operations Support Operator to help us improve financial inclusion in Africa. As Operations Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.
 
Your main duties include:
  • Daily system monitoring;
  • Handling routine traffic/incidents;
  • Ensuring smooth communication with African Telcos;
  • Internal and external escalations;
  • Providing support for customers;
  • Performing reconciliation tasks;
  • Handling merchant wallet balance management tasks;
  • Participating in product development.
 
What is required of the ideal candidate?
  • Proficient computer skills;
  • Excellent communication skills in written and spoken English;
  • Good written and spoken Estonian;
  • Flexibility in working hours, including nights and weekends;
  • Ability to perform well under pressure;
  • Strong attention to detail;
  • A team player: demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
  • A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.
Beneficial skills:
  • Experience in customer support;
  • Experience in payments industry
  • Help improve financial access in Africa
  • Being part of an amazing team that shapes company’s culture as a great place to be
  • An ambitious, talented, and diverse team who always has your back
  • We grow fast, and you will grow fast with us
  • Competitive remuneration
  • 35 days of paid leave per year (inclusive of public holidays) and more.

 

Location & Eligibility

Where is the job
Tallinn, Estonia
On-site at the office
Who can apply
EE

Listing Details

Posted
June 4, 2026
First seen
June 4, 2026
Last seen
June 4, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
60%
Scored at
June 4, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
pawaPay
pawaPay
greenhouse

pawaPay is a B2B payments start-up focused on mobile money in Africa. It provides a single API for merchants to access mobile money systems across the continent, enabling them to send and receive payments seamlessly.

Employees
125
Founded
2020
View company profile
Newsletter

Stay ahead of the market

Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

A
B
C
D
Join 12,000+ marketers

No spam. Unsubscribe at any time.

pawaPayOperations Support Operator