Support Tools analyst

Mexico CityFull-Timemid

OtherAnalyst

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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools

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About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Support Tools Analyst is responsible for ensuring the efficient operation, continuous optimization, and accurate documentation of support tools used in operative departments. This role is crucial for ensuring that platforms and systems are always operational and optimized, directly impacting operational efficiency, service quality, and employee satisfaction. The Support Tools Analyst acts as a link between operational needs and technological capabilities, ensuring that support strategies are effectively implemented in a global environment, addressing the specific needs of various regions and partners.

Experience with CRM systems (expert level), knowledge in marketing and sales automation tools, middleware tools as AWS (Lambdas), Zappier, etc, and documentation repositories.

Basic programming knowledge to implement integrations (e.g., REST APIs, Webhooks, and JSON payloads).

Specialized Knowledge: Certifications in CRM systems (e.g., Salesforce, HubSpot) are highly desirable.

Experience: Minimum of 3 years of experience in CRM system administration, preferably in medium to large companies and 2 years working with agile methodologies (e.g., PMP, Scrum Master).

Text Channel Tools: Experience with Zendesk, Ultimate, Truora, SMS tools and integration/middleware tools.

Seguro de gastos médicos mayores, plan de descuentos en salud, odontología y oftalmología para el empleado y familiares directos.
Seguro de vida.
Financiamiento para teléfono, audífonos, equipo para oficina en casa y beneficios de bienestar.
30 días de aguinaldo
20 días de vacaciones.
50% de prima vacacional.
13% fondo de ahorro.
$2,000 MXN en vales de despensa mensual
$2,000 USD beneficio anual para Co-working travel.
$2,000 USD beneficio anual para desarrollo profesional.