Technical Support Specialist

Brazil·São PauloFull-Timemid

Customer SupportTechnical Support Specialist

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Quick Summary

Requirements Summary

Experience working in a financial fintech or senior technical support environment. Familiarity with Agile methodologies Certification in ITIL or similar service management frameworks.

Technical Tools

Customer SupportTechnical Support Specialist

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Technical Support Specialist serves as the highest point of technical escalation and the strategic bridge between Technical Support and the Engineering organization.

Requirements

~1 min read

Experience working in a financial fintech or senior technical support environment.

Familiarity with Agile methodologies

Certification in ITIL or similar service management frameworks.

100% Company-funded Health and Dental insurance for employees and immediate family members.

Life insurance.

Meal voucher

R$400,00 Commuting Benefit

R$180,00 for Home Office assistance.

Incentive for the Phone finance product.

Budget for noise-canceling headphones.

Budget for home office equipment.

Annual budget for wellness perks.

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening