Payjoy11d ago

Training Specialist

Mexico CityFull-Timemid

Customer SuccessLearning & Development SpecialistPeopleCustomer Training Specialist

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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools

Customer SuccessLearning & Development SpecialistPeopleCustomer Training Specialist

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

As a training specialist, you will assist in the creation of training programs aligned with the company's goals and standards that will help to meet the established indicators.You will work with different departments to identify training needs and develop all kinds of training materials that facilitate the comprehensive learning of the agents.You will closely monitor the agents' development, identifying areas of opportunity to design ongoing training programs that optimize resources and promote staff growth.

Design training materials across multiple platforms.

Keep knowledge updated on best practices and innovations in training and development.

Evaluate the impact of training programs through surveys, feedback, and performance analysis.

Prepare and present reports on training activities, progress, and results to Global Management.

Maintain training metrics for all activities and participant progress.

Bachelor’s degree or experience in Business Administration, Operations Management, Education, or a related field.

1 year of experience in training for cx operations

Good proficiency in English and Portuguese

Analytical thinking, creativity and problem-solving skills.

Experience using Google Office

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

Life insurance.