Sr Staff Content Designer

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Consumer at PayPal is the full picture. Payments, rewards, shopping, wallet, post-purchase, notifications, agentic surfaces. It's one of the most complex content environments in fintech, and it's changing faster than it ever has. We're looking for a Senior Staff Content Designer who operates at the intersection of content, systems, and AI, someone who doesn't just do the work but shapes how the work gets done across a large, multi-team org. This is a leadership role without a management title. That distinction matters. You won't be measured by headcount. You'll be measured by how much better the content org gets because you're in it. That means building infrastructure other designers can build on, making decisions that hold up across product areas, and knowing when to go deep and when to pull back and set direction. Job Description: Essential Responsibilities: * Develop clear objectives and priorities within content design to deliver results and meet organizational goals * Influence decision-making at the senior leadership level * Perform the most highly complex work assignments using domain knowledge and extensive business expertise * Develop and deliver innovative content design strategies that enhance user experience and benefit customers and/or clients * Lead major business projects which impact the content design unit or the product function * Design, evaluate, and select process, product, and service improvements based on thorough understanding of business needs and industry trends Minimum Qualifications: * 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: What you'll do You'll set content strategy across Consumer product surfaces and own the systems that make that strategy real and scalable. That includes the governance frameworks that capture decisions before they get lost, the AI-ready content layers that give engineering and legal partners the context they need, and the standards that travel with content from a designer's intent all the way to a production string. You'll define what AI-native content design looks like at PayPal. That means building and evolving content skills and governance layers in Claude, designing for agentic surfaces where content isn't just read but acted on by AI intermediaries, and helping the org understand what it means to write for both human users and the systems that serve them. You'll be the person other designers come to when they're trying to figure out how to approach something that hasn't been figured out yet. You'll own complex, high-visibility problems that cross team boundaries. Checkout, rewards, personalization, post-purchase, notifications. These surfaces don't exist in isolation and neither does the content strategy that serves them. You'll bring coherence to a system that has a lot of moving parts and a lot of stakeholders with opinions about all of them. You'll partner with design leadership, product, engineering, research, and legal. You'll influence roadmaps, shape how AI investments get framed for users, and help the org make better content decisions upstream, before things are built, not after. And you'll grow the practice. Through mentorship, through infrastructure, through the kind of thinking that raises the floor for everyone around you. What you bring You have 8+ years of content design experience, with meaningful time spent on large, complex consumer product surfaces. You've worked at the Staff level and you're ready for what comes next, which is less about doing more and more about shaping how others do better. You think in systems. You've built content governance that scales, you've worked through what happens when a decision needs to travel across markets and legal requirements and engineering constraints, and you've done that work in environments where the stakes were real. You know the difference between a style guide and actual infrastructure, and you've built the latter. You're genuinely advanced in your understanding of AI, not just as a user of AI tools but as someone who thinks about how AI changes the nature of content design. You've worked on or are actively building expertise in agentic experiences. You understand dual-audience content, writing for the human who reads and the AI that acts. You've gotten into the tools, GitHub, Claude Code, whatever closes the gap between content decisions and production reality, and you see that as core to the job, not adjacent to it. You lead without authority and you're good at it. You can align a room of senior stakeholders on a direction, push back when something isn't right, and bring people along without making it a fight. You write and communicate with the kind of clarity that makes complex things feel obvious in retrospect. You're curious, rigorous, and comfortable with ambiguity. You don't need the problem to be fully defined before you start working on it. You bring structure to chaos and you know when to stop structuring and start shipping. Why this role Consumer content design at PayPal is at an inflection point. The surfaces are getting more complex, the AI layer is getting more real, and the opportunity to define what content design means in that context is right now. This role is for someone who wants to be at the center of that, not watching it happen but shaping it. If you've been building toward something like this, we'd like to talk. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: New York City, New York | ($143,500.00 - $212,850.00 Annually) Additional Location(s) | Pay Range: San Jose, California | ($143,500.00 - $212,850.00 Annually) Austin, Texas | ($130,500.00 - $193,600.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click here to view the notice.