NetSuite Implementation Manager

Mexico·Guadalajaramid

Implementation ManagerProject & Program Management

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Implementation ManagerProject & Program Management

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand?

What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.

Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.

As an Implementation Manager, you are the driving force behind getting Paystand customers live, fast. You'll manage end-to-end ERP configuration and deployment, working directly with customers to ensure their systems are launched correctly, completely, and on time.

This is an individual contributor (IC) role. You'll report into the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success. Your mission: shorten time-to-value, deliver a clean handoff, and ensure smooth, confident go-lives. You are expected to leverage automation and AI-enabled tools to manage a high volume of implementations efficiently, increasing throughput without increasing headcount.

You'll also act as a consultative partner to customers — guiding them through ERP best practices, offering configuration recommendations, and ensuring the solution aligns with their operational goals.

Responsibilities

~1 min read

→Own the technical setup and configuration of ERPs including NetSuite, Sage Intacct, MS Dynamics, Business Central, and Acumatica
→Act as a trusted advisor to customer stakeholders — offering ERP best practices and recommendations around configuration, workflows, and payment design
→Partner directly with customer finance and operations teams to translate requirements into an executable implementation plan
→Customize and deploy the Paystand solution across UAT and Production environments, including workflows, bundles, and payment methods
→Lead walkthroughs and customer-facing trainings to ensure adoption readiness
→Track project delivery across timelines, dependencies, and milestones using automation and project tooling to flag blockers early and keep implementations on track without manual overhead
→Act as the primary driver for go-live: validate production readiness and trigger handoff to Customer Success
→Coordinate internally with Solutions, Support, RevOps, and Engineering to resolve configuration, data, and enablement issues
→Use AI tools and automated workflows to maintain accurate customer records and project plans across systems (HubSpot, Monday, internal dashboards), reducing manual data entry and improving visibility
→Stay up to date on platform enhancements, ERP updates, implementation best practices, and emerging AI-assisted tools relevant to technical onboarding

2-4 years in ERP-focused implementation, onboarding, or technical customer success
Strong working knowledge of at least one major ERP (NetSuite, Sage Intacct, Business Central, or Acumatica preferred)
Ability to install bundles, configure roles/permissions, map financial fields, and troubleshoot ERP-integrated applications
Project management mindset: able to juggle multiple implementations, deadlines, and teams at once — leveraging tools and automation to scale personal output
Consultative instincts — able to guide customers toward smart implementation decisions based on best practices and their business context
Demonstrated comfort using AI tools, automation platforms, or workflow tooling to reduce manual work and improve execution speed
Clear communicator in both English and Spanish; confident leading customer calls and training sessions
Comfortable navigating ambiguity and driving clarity in fast-moving projects
Attention to detail, works well under pressure, strong ownership mindset, and an instinct to follow through without being asked
Bonus points: familiarity with payment processing systems, HubSpot or other CRM, project management, or customer onboarding workflows

Achieve a target reduction in implementation cycle time through the adoption of automated workflows and AI-assisted tools.
Maintain high customer satisfaction scores (CSAT) during the onboarding process by delivering consistent, high-quality, and on-time go-lives.
Demonstrate operational excellence by successfully managing a higher volume of concurrent implementations compared to baseline, without requiring additional headcount.
Facilitate a seamless and accurate handoff to Customer Success, ensuring 100% of required technical documentation and configuration details are complete at launch.
Proactively identify and resolve technical roadblocks, contributing to the development of a scalable, repeatable implementation playbook.