Onboarding Ops - AM/DM - Enterprise Mid Market - Noida

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview You will be responsible for the end-to-end onboarding journey of online and offline merchants or partners. This includes verifying credentials, conducting risk assessments, and ensuring that the "Go-Live" process is frictionless while maintaining 100% regulatory compliance.

Key Responsibilities • Verification & Compliance: Perform KYC (Know Your Customer) and KYB (Know Your Business) onboarding due diligence checks. Review documents and OVDs submitted by sales teams or merchants to ensure authenticity. • Risk Assessment: Conduct website and business model reviews to identify potential fraud, brand reputation risks, or prohibited business categories. • Process Management: Coordinate with internal stakeholders (Sales, Product, Tech, and Compliance) to resolve onboarding bottlenecks and reduce TAT (Turnaround Time). • SOP & Documentation: Maintain and update Standard Operating Procedures (SOPs) in line with changing RBI or NPCI guidelines. • Stakeholder Management: Act as the primary point of contact for Key Account Managers (KAMs) to clarify documentation errors and merchant queries. Required Skills & Qualifications • Education: Bachelor’s degree in business, Finance, or a related field. • Experience: 1–5 years in Fintech, Banking, or E-commerce operations (specifically in Merchant Onboarding or KYC). • Domain Knowledge: Solid understanding of Payment Gateways, QR Codes, EDC/POS machines, and AML (Anti-Money Laundering) standards. • Technical Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables) is mandatory. • Attributes: High attention to detail and the ability to work in a fast-paced, 24/7 environment.

Why join us

● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals. ● Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!