Payugpo7d ago

Customer Service Specialist (Polish native)

Poland·WarsawFull-timemid

OtherCustomer Service Specialist

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Quick Summary

Overview

About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group,

Technical Tools

OtherCustomer Service Specialist

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system. The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

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Supporting PayU B2B and B2C customers via phone, email, live chat in a 24/7 & weekends system,

Managing customer databases in the operating system,

Verification and identification of contacting customers and substantive recognition of the reported problem,

Recording and forwarding requests to other operational departments,

Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Education - minimum secondary education,

English language – minimum B2 level,

Very good knowledge of the Polish language both in speech and writing,

Ability to formulate thoughts clearly in written form,

Good working knowledge of the Office package (Word, Excel, Power Point),

Minimum six months of experience in Customer Support.