Perionnetworkltd2mo ago

IT Team Lead

Israel·Tel Avivlead

OtherManagementIt Team Lead

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Quick Summary

Overview

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.

Key Responsibilities

Lead, mentor, and develop IT support engineers across multiple time zones Serve as the primary escalation point for Tier-2 issues and complex employee cases Define, track, and act on IT support KPIs to drive continuous improvement Oversee global…

Requirements Summary

5+ years in IT support, including Tier-2 or equivalent roles Proven people management experience, ideally across global teams Strong interpersonal, communication, and problem-solving skills Hands-on experience with Windows, macOS, SaaS, endpoint,…

Technical Tools

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Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

Perion is seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.

Responsibilities

~1 min read

→Lead, mentor, and develop IT support engineers across multiple time zones
→Serve as the primary escalation point for Tier-2 issues and complex employee cases
→Define, track, and act on IT support KPIs to drive continuous improvement
→Oversee global desktop, endpoint, and application support (Windows & macOS)
→Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
→Partner with HR, Finance, and Security on onboarding/offboarding and access management
→Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

Requirements

~1 min read

5+ years in IT support, including Tier-2 or equivalent roles
Proven people management experience, ideally across global teams
Strong interpersonal, communication, and problem-solving skills
Hands-on experience with Windows, macOS, SaaS, endpoint, and identity platforms
Experience with IT procurement, vendor management, and presenting metrics to stakeholders