Pexa1mo ago

AML Support Lead

Melbourne · MelbournePermanentlead

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Quick Summary

Overview

Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property,

Technical Tools

OtherSupport

Hi, we’re PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life

As AML Support Lead, you will establish and manage a team of AML Support Specialists responsible for onboarding and AML related customer support activities.

You will coach and develop team members, monitor real-time workload and performance, and ensure adherence to OKRs and internal policies.

You will step into escalations, exceptions and complaints, applying critical thinking and clear problem solving to deliver positive outcomes for customers and the business.

About the role

This is a hands-on leadership role where you are accountable for service excellence, team productivity and professional standards.

You will lead performance management, recruitment and retention, drive first contact resolution rates, and ensure processes remain accurate and up to date.

You will also work closely with Risk, Legal, Technology and other key stakeholders across the business to continuously improve AML support operations.

Minimum three years’ experience in a leadership position

Experience coaching and managing performance to achieve results

Strong stakeholder engagement and collaboration skills

Ability to manage competing priorities and lead under pressure

Experience in AML, fraud or financial crime operations desirable

Building a high performing AML Support team with strong morale and clear direction

Improving first contact resolution rates through coaching and development

Consistently achieving agreed OKRs and service standards

Strengthening cross functional relationships to improve customer outcomes

Quarterly wellness days to recharge

Four weeks Workcation per year, work from an approved country

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy certifications and grow your career

Listing Details

Posted: February 26, 2026
First seen: March 26, 2026
Last seen: April 26, 2026

Posting Health

Days active: 30
Repost count: 0
Trust Level: 33%
Scored at: April 26, 2026

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Pexa

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PEXA’s world-first digital settlements is revolutionising the way we exchange property. Through PEXA, homebuyers and sellers benefit from a fast, safe and more efficient property settlement experience including near real time access to the proceeds of sale (depending on your financier) and an app that allows homebuyers and sellers to track their property settlement in real-time.

Employees

750

Founded

2010

Domain

Jobs

External application · ~5 min on Pexa's site

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