Senior Content Manager

At Phrase, we help open the door to global business by providing the world’s most comprehensive language technology. 

We’re transforming global content operations with our AI-led platform to give people the content they need, in the language they speak. Whether it's for digital products like an app or website, marketing comms, legal literature, internal comms or customer service messaging, Phrase ensures that content always hits its mark by being on brand, consistent, and culturally relevant.

Phrase has been recognized by Forrester analysts as a Leader in language technology and is also highly rated on independent software review site G2. We help the world’s biggest brands, including Uber, Shopify, Puma, Snowflake and Volkswagen, engage their customers at scale to accelerate growth. 

We're reshaping how we plan and create content at Phrase. A new Content Working Group brings together demand generation, SEO and AI search, paid media, marketing ops, localization and creative under one strategic umbrella. The ambition is clear: every piece of content earns its place, engages in its own right and reflects the quality of the platform we build.

• Own the content strategy across the full marketing funnel, working within the Content Working Group to shape quarterly plans, balance priorities and ensure every asset has a clear audience, purpose and measurable goal. 
• Develop and maintain the content calendar to keep a consistent, strategically aligned publishing rhythm across channels and funnel stages.
• Write, commission and edit content across formats: blog posts, reports, video scripts, campaign narratives, case studies, ebooks, email sequences. You'll write well, and edit even better. For high-value pieces (original research, designed reports, narrative campaigns), you'll commission and manage specialist contributors and agencies to deliver work that genuinely stands out.
• Apply our editorial approach. We want content that people genuinely want to read, watch and share. Content built on original insight, sharp storytelling and distinctive points of view. You'll champion this standard across the team and help inspire others to aim higher.
• Compile and present content strategy and plans with confidence and conviction, whether to the Content Working Group, senior leadership or cross-functional stakeholders.
• Coordinate the design studio. Two designers support content production, campaigns, reports and communications. You'll plan and prioritise their workload, keeping jobs moving and ensuring the right work gets the right attention at the right time. Think studio manager: organised, clear, good at keeping plates spinning.
• Harness AI with intention. Phrase has developed a three-tier content model (Gold, Silver, Bronze) that determines how much human creative investment each piece needs. You'll apply this framework, using AI tools where they accelerate production and protecting the space for original, human-led thinking where it matters most.
• Fly the flag for content. You'll be the person who pushes for great work, brings energy to the process and motivates the people around you to produce their best. Content touches every part of marketing at Phrase, and we need someone who promotes its value, celebrates what's working and holds the standard when it counts.
• Track what's working. With support from Marketing Operations, use data and analytics to inform what we create next and to demonstrate content's influence on pipeline and business outcomes.
• Manage the content budget, allocating resources across writing, design and production.

• 6-10 years in content marketing, editorial or content strategy, with meaningful experience in B2B technology or SaaS.
• A strong portfolio that shows range: editorial flair, strategic thinking and the ability to shift between a thought leadership piece, a technically grounded blog post and a campaign narrative.
• Sharp editorial judgement. You know when something is good enough and when it could be better, and you have the skill and the tact to close that gap.
• Experience managing writers, freelancers or agencies, with a track record of getting strong work out of the people you brief.
• Confidence with AI content tools. Phrase is an AI company and we expect fluency, not just familiarity.
• A working knowledge of SEO and genuine curiosity about how AI search is reshaping content discoverability. Comfortable with analytics platforms (e.g. Google Analytics, Semrush) and able to draw insight from performance data.
• Excellent project management instincts. You can juggle multiple workstreams, keep deadlines honest and stay calm when priorities shift.
• The ability to coordinate creative resources, keep projects on track and manage competing priorities without losing your composure.
• Energy! You bring momentum to the teams you work with. You push for great work because you care about it, and that's infectious.

Helpful extras:

• Experience in localization, language technology or translation. (This isn't essential, but it gives you a head start.)
• A background in journalism, editorial or publishing.
• Familiarity with video content production, from scripting to briefing agencies.
• Experience with HubSpot, WordPress or similar platforms.

Why this role is worth your attention

You'll be part of a Content Working Group that genuinely debates, challenges and collaborates. Your ideas will shape the plan and your standards will set the tone.

Phrase is an AI company building technology that helps the world's biggest brands communicate across languages and cultures. We have an AI Research team in-house, and everyone here is being equipped to work with AI in meaningful ways. You'll have access to tools, training and a culture that treats AI as something to get excited about.

You'll report to the VP of Marketing Strategy, Creative and Brand, with the autonomy to shape the content function and the backing to make ambitious ideas happen.

• Work experience in a successful and growing global SaaS company
• Be part of an international team in Europe, APAC, and the Americas
• Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity
• An agile work environment, where it is encouraged to take smart risks
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation. 
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Learning & development through Phrase learning and a dedicated ChatGPT Plus user license
• Additional local benefits depending on the entity you're hired at, just ask your Talent Acquisition Partner

At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity. We therefore strongly encourage people of any identity to apply for our exciting career opportunities. We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience.

We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.